IT Support Technician

EXEMPTION STATUS: Exempt

The Sports & Exhibition Authority (SEA) develops first class sports, entertainment, recreational, and convention venues to benefit Pittsburgh’s economy and improve quality of life.

Position Summary:The IT Support Technician reports to the Director of Information Systems and is the primary point of contact for end-user technical support across SEA offices and partner operations at SEA properties, including the David L. Lawrence Convention Center (DLCC). This role provides hands-on support for desktops, servers, Microsoft 365, network equipment, and other SEA systems. The position combines help desk support with day-to-day systems administration to keep users productive and core systems running.

DUTIES AND RESPONSIBILITIES:

End-User Support

• Provide help desk and on-site support to SEA staff and partner organizations, including the DLCC facilityoperator, DLCC Food and Beverage operator, parking operator, and other management companies at SEA properties.


• Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.


• Train new and existing users on computers, Microsoft 365, network access, internet use, and telephone/voicemail systems.


• Maintain records of support requests, problems, resolutions, and installation activity.


• Refer major hardware or software failures to vendors or outside technicians when needed.


• Desktop and Hardware Support


• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.


• Perform software installation, updates, and minor repairs according to established standards.


• Assist with technology purchasing and deployment of new equipment.

Systems Administration

• Assist with administration of user accounts, permissions, and access to applications, shared resources, and systems.


• Administer and support Microsoft 365 services used by SEA, including email, user access, and related productivity tools.


• Support the daily operation of servers and related systems.


• Administer and support network equipment, including switches and firewalls.


• Support other SEA systems as assigned, including telephone systems and website-related tasks.


• Monitor system performance and help maintain reliable day-to-day operation of SEA technology.


• Read technical documentation, run diagnostics, and work with users and vendors to resolve issues.


• Perform other duties as assigned.

QUALIFYING REQUIREMENTS:

• Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years).


• At least one year of experience supporting PCs, servers, networks, and end users.


• Experience with Microsoft 365 administration is preferred.


• Experience with firewalls, switches, and server support is preferred.


• Experience with Kaseya or other RMM is preferred.


• Certifications are a plus.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft operating systems, Microsoft 365, and email systems.


• Familiarity with desktop support, LAN/WAN environments, servers, and phone systems.


• Strong troubleshooting, documentation, and customer service skills.


• Ability to work independently and with users who have varying levels of technical experience.


• Ability to work a flexible schedule, including occasional evenings and weekends.

• Extensive sitting, focusing on and operating a personal computer for much of the day.


• Walking through facilities to problem areas.


• Ability to read printed words and numbers in printed form and on computer/terminal monitor.


• Communicate by telephone for up to 30 minutes at a time on a daily basis.


• Occasional lifting up to 50 lbs.

WORKING ENVIRONMENT CONIDITONS:

• Office environment.


• Occasional travel to different local facilities.


• 40 hours per week (occasional night/weekend support)


• Must have own transportation (traveling between locations is required), including a valid driver’s license.

RESIDENCY REQUIREMENT: Must live or be willing to relocate to Allegheny County.

SALARY: $45,000-$55,000/year

RESUMES CAN BE SENT TO hr@pgh-sea.com