Technical Support Specialist

Role Technical Support Engineer Azure Monitoring and Automation

Total Experience 4 years

Role Description

This role provides technical support in Azure Monitoring and Automation Space to customers, partners, internal staff and or others on critical issues experienced with Microsoft technologies

A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness provide responsive and reliable technical solutions and information to Microsoft customers

Azure Monitoring and Automation includes the following technical areas

Azure Automation

Azure Log Analytics

Azure Monitor Alerts and Essentials

Azure Application Insight

Qualifications and Experience

4 years of experience in systems deployment admin network operations software support Cloud or IT Consulting

Required Skills Strong knowledge on Windows Linux OS Client Server knowledge understanding of Cloud services Azure Azure Active Directory Azure Automation Runbook Management PowerShell TCPIP and HTTP

Preferred Strong Linux Windows OS Knowledge Linux Windows Update Patching Management Having certifications on AZ900 Microsoft Azure Fundamentals and AZ104 Microsoft Azure Administrator is a plus

System Administration Configuration of Windows and Linux Operating systems

Windows and Linux

o Event Logs Syslogs Analysis

o Patch and Security Update Management

o Performance analysis using built in performance counters

Network connectivity for both private and public networks

Conceptual knowledge of Azure Active Directory Security and Access Control

Automating Operating System tasks through the use of Powershell scripting

Recent work experience in a customer facing role

Strong problemsolving skills includes troubleshooting problem analysis and resolution good judgment/decision making ability

247 support model rotational shifts Excellent customer service skills and customer focused