Senior Accounting Support Services Analyst, Vantagepoint

We are seeking a dynamic and knowledgeable Senior Accounting Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Vantagepoint and/or Vision).

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows.


• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs.


• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.


• Document all client interactions and solutions in our case tracking system.


• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.


• Mentor and assist junior analysts with inquiries and case resolutions.


• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint, Vision, or other Deltek ERP solutions.


• US Citizenship is required for this position.


• Advanced knowledge of accounting principles and practices.


• Strong problem-solving and troubleshooting skills.


• Excellent communication skills, both written and verbal.


• Ability to work effectively in a remote, collaborative team environment.


• Experience with AI tools and technology is a plus.


• A proactive and positive attitude, with a willingness to learn and grow within the organization.

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