Enablement Manager, Enterprise Business Applications

The Enablement Manager, Enterprise Business Applications plays a pivotal role in driving employee engagement, adoption, and proficiency with enterprise technology solutions. This individual serves as a thought leader and frontline advocate for digital transformation, ensuring that employees are empowered to use tools effectively and that the organization maximizes the value of its technology investments.

Key Responsibilities:

• Business Application/Technology Optimization: Works with leadership to identify gaps in current technology/business application usage and maximization; collaborate with the target users to recommend enhancements or new solutions that address functional needs.
• Project Management and Strategic Rollout Champion: Act as the internal face of major software deployments, coordinating with stakeholders to ensure smooth adoption and enthusiastic participation.
• Training & Enablement: Design and deliver training programs for new and existing technology platforms, tailored to diverse user needs and skill levels.
• AI Fluency & Advocacy: Promote AI literacy across the organization and contribute to shaping the company’s AI strategy by identifying use cases, guiding responsible adoption, and supporting AI-related initiatives.
• Development of post-rollout Support capabilities: Initially serve as the first point of contact for software usage post deployment, but that would transition to others within an office or branch by creating champions that can provide guidance and troubleshooting support to end users.
• Feedback & Insights: Gather user feedback and usage data to inform continuous improvement of technology solutions and user experience.

Qualifications:

• Proven experience in business application/technology optimization through successful implementation, enablement and training.
• Strong communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
• Familiarity with enterprise software platforms (e.g., Microsoft 365, collaboration tools, CRM systems).
• Demonstrated understanding of AI concepts and tools, with the ability to translate technical capabilities into business value.
• Passion for helping others succeed with technology.