Business Operations & Systems Manager

Galaxy Lifts is seeking a skilled and motivated individual to join as a Business Operations & Systems Manager. This role is responsible for improving how Galaxy Lifts operates through scalable processes, integrated business systems, reliable data, and disciplined execution. The Business Operations & Systems Manager serves as the primary business owner for the company's ERP, CRM, WMS, reporting, automation, and related technology platforms.

THE COMPANY YOU WILL BE JOINING:

• Branded manufacturer and marketer of powered cargo and passenger lifts
• #1 player in its market with exceptionally high growth potential
• Mission-driven: we elevate the quality of life for people needing assistance with vertical mobility
• Galaxy Lifts is a division of Canopy Brands, the best home for the world’s mightiest small companies. Together, our family of brands generates more than $200 million in revenue and solves critical industry challenges across construction, industrial, municipal, utility, marine, and residential markets, supporting the essential systems and environments people depend on every day.

WHAT WE OFFER YOU:

• High Impact management-level role on a winning team that is actively growing its physical space, manufacturing capabilities, marketing sophistication, and geographic reach
• Meaningful autonomy and empowerment in a positive environment that supports development and recognizes achievement
• Competitive salary with comprehensive benefits including subsidized healthcare, 401k matching, paid time off and 10 paid holidays

WHAT THE ROLE DOES:

• Evaluate end-to-end workflows across departments and identify gaps, bottlenecks, duplicated effort, and opportunities for standardization or automation
• Lead process-mapping sessions and document current-state and future-state workflows, ownership, handoffs, approvals, and performance expectations
• Develop and maintain standard operating procedures, process documentation, approval structures, and accountability standards
• Serve as the primary business owner for the evaluation, selection, implementation, integration, optimization, and ongoing management of ERP, CRM, WMS, and related enterprise systems
• Lead full-cycle system implementations including requirements gathering, vendor evaluation, configuration oversight, data migration, testing, training, go-live, and post-implementation improvement
• Own the strategy and coordination for integrations between ERP, CRM, WMS, e-commerce, finance, reporting, and other business platforms
• Establish standards for master data, data ownership, naming conventions, permissions, validation, and data quality
• Develop dashboards and reporting structures that provide leadership with timely visibility into sales, inventory, purchasing, fulfillment, productivity, costs, margins, and other critical business measures
• Lead cross-functional projects from definition through completion with clear scope, ownership, timelines, deliverables, and success measures
• Partner with Finance and department leaders to improve budgeting, forecasting, cost visibility, margin analysis, and operational controls
• Develop a multi-year business operations and technology roadmap aligned with Galaxy Lifts' growth from approximately $20 million to $55 million or more in annual revenue
• Establish role-based permissions, approval workflows, segregation of duties, audit trails, and access-review standards
• Build productive relationships across departments and lead through influence, structure, follow-through, and credibility
• Hold internal teams, vendors, consultants, and implementation partners accountable for commitments, deadlines, budgets, and deliverables

THE BACKGROUND THAT FITS:

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Supply Chain, Finance, Engineering, or a related discipline preferred; equivalent relevant experience considered
• Demonstrated experience leading or serving as the primary business owner for at least one significant ERP, CRM, WMS, or comparable enterprise-system implementation, preferably in a manufacturing, distribution, or make-to-order environment
• Hands-on experience with process mapping, requirements definition, vendor evaluation, implementation planning, data migration, integrations, testing, training, change management, go-live, and optimization
• Strong knowledge of cross-functional business processes involving sales, order management, inventory, purchasing, warehousing, manufacturing support, finance, fulfillment, and customer service
• Proven ability to lead complex cross-functional projects and manage external vendors or implementation partners
• Experience creating dashboards, KPIs, management reporting, data governance standards, and process documentation
• Experience with NetSuite, HubSpot, WMS platforms, business intelligence tools, workflow automation, or related systems is a plus
• Project management, Lean, Six Sigma, business analysis, or enterprise system certifications are a plus
• Strong analytical, financial, organizational, communication, and problem-solving skills
• Ability to move between strategic planning and detailed execution without losing accountability or momentum
• Lead, train and motivate a team while maintaining a positive attitude
• Demonstrates Galaxy Lifts core values: Respect, Precision, Mastery, Urgency, Positivity