VP of Property Management

The VP of Property Management is responsible for the overall strategic leadership, financial performance, and day-to-day operations of the luxury high-rise property. This role ensures exceptional resident/tenant experience, maintains the physical asset to the highest standards, oversees staff and vendor performance, and protects the long-term value of the property on behalf of ownership.

Key Responsibilities

Operations & Facilities Management

• Oversee all building operations, including maintenance, engineering, security, concierge, housekeeping, and amenity spaces


• Ensure the property is maintained to luxury standards, including common areas, mechanical systems, and curb appeal


• Develop and implement preventive maintenance programs to protect building systems and extend asset life


• Manage capital improvement projects, renovations, and vendor contracts

Financial Management

• Prepare and manage the annual operating budget and capital budget


• Monitor financial performance, variance reports, and forecasts; implement cost-control measures


• Oversee rent/HOA fee collection, accounts payable/receivable, and reserve fund management


• Negotiate vendor and service contracts to ensure quality and cost efficiency

Staff Leadership

• Recruit, train, supervise, and evaluate on-site staff (concierge, maintenance, security, housekeeping, administrative)


• Foster a culture of exceptional service, accountability, and professionalism


• Conduct regular staff meetings and performance reviews

Resident/Tenant Relations

• Serve as the primary point of contact for resident/tenant concerns, ensuring prompt and courteous resolution


• Maintain high resident satisfaction and retention through proactive communication and service excellence


• Plan and oversee resident events, amenity programming, and community engagement initiatives

Compliance & Risk Management

• Ensure compliance with all local, state, and federal regulations, building codes, and safety standards


• Maintain up-to-date knowledge of fire/life safety systems, inspections, and emergency preparedness plans


• Manage insurance policies, liability issues, and risk mitigation strategies


• Ensure compliance with condominium/co-op bylaws or lease agreements, if applicable

Board/Ownership Relations

• Act as liaison between ownership/board of directors and building staff


• Prepare and present regular reports on property performance, budgets, and major initiatives


• Attend board meetings and provide recommendations on policy, capital projects, and operational improvements

Qualifications

• Bachelor's degree in Business, Real Estate, Hospitality, or related field (preferred)


• 7+ years of property management experience, with at least 3–5 years in a senior/director-level role


• Experience managing luxury residential, high-rise, or mixed-use properties strongly preferred


• Must have CAM license


• Strong financial acumen, including budgeting and P&L management


• Excellent leadership, interpersonal, and communication skills


• Knowledge of building systems, codes, and safety regulations