Group Sales Manager - Summit Hotel

Join the team at The Summit Hotel as our Group Sales Manager!

Located less than ten miles from downtown Cincinnati, The Summit Hotel ushers in a new era of style and sophistication in the Queen City. As a member of the Marriott family and Marriott Bonvoy, our Cincinnati hotel offers 239 spacious guest rooms and anchors the Madison Square campus as an artful, design-forward destination for business and pleasure.

POSITION PROFILE

The overall objective and purpose of the Group Sales & Event Services Manager is to plan for group meetings, conferences, and social events. The ability to multi-task, work under pressure, meet deadlines and achieve daily targets, whilst offering a very high level of Customer Service is a must.

ESSENTIAL RESPONSIBILTIES

• Receive and complete inquiries for group meetings, events, and rooms only groups. Distribute to appropriate Sales Manager based on the Sales Team Deployment.


• Directly sell, book, and service Entertainment, Media, and VIP groups.


• Build strong relationships with customers to fully understand their needs.


• Create detailed event orders & diagrams to meet the specifications of the client, enter rooming lists, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.


• Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.


• Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.


• Function as the on-site contact to client and address challenges or concerns immediately.


• Maximize revenue by selling all facets of the hotel to include restaurant, bar, patio, and outlets for upselling.


• Ability to work with vendors to ensure client satisfaction for all groups.


• Communicate and enforce contractual agreements with the client pertaining to meeting space, food and beverage, and special concessions.


• Responsible for the collection of attrition charges owed, as directed.


• Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments, as directed.


• Ensure Hilton Honors points are posted following the conclusion of the event, as directed.


• Collaborate with culinary operations to assist in the development, design, and implementation of custom menus.


• Work with sales team to prepare and distribute Group Resume Packet to hotel staff weekly.


• Create Daily Event Posting and distribute to all departments.


• Generate thank you notes for departed groups


• Greet all clients (in rotation with sales manager/DOSM for room's only groups) as they arrive on the day of arrival.


• Competently utilize the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.


• Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).


• Attend daily ops stand up to provide details on arriving groups, in-house groups, VIPs, and other items as needed


• Review arrivals report to verify room rates, market segments, and company profiles attached.


• Provide potential new BT Account info to BT Sales Manager, as needed


• Verify package guest amenities are coordinated with the front desk to ensure guest receives.


• Complete amenity forms & note cards and coordinate to ensure guest receives. Log in amenity tracker.


• Identify VIP Sales guests and coordinate room assignments with front desk, housekeeping, and food & beverage.


• Complete required reporting and documentation.


• Directly sell, track, organize, and communicate details for all photo and video shoot bookings.


• Continue professional development through educational offering made via industry trade groups and educational hospitality associations.


• Encourage repeat business through excellent customer service and inquiry handling.


• Create & log requested gift certificates as directed.


• Log all redeemed gift certificates in tracker to ensure proper usage.


• Other duties and tasks assigned by the management within the job scope.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Cultivates engagement and builds loyalty to the hotel.


• Proven ability to host/facilitate effective meetings.


• Ensure proper time and effort is spent to build high-level performance and consistency.


• Leads with courage to provide a culture of accountability.


• Utilizes our systems, tools, and resources to accomplish results and achieve goals.


• Advanced level of written, verbal, and interpersonal communication skills


• Ability to prioritize and organize work assignments.


• Ability to work well in stressful, high-pressure situations.


• Knowledge of Delphi, including merging menus, blocking function space, and creating BEO's.

BENEFITS

• Salary range - 65-70k plus quarterly bonus.


• 401k with company match


• Medical, dental, vision, life, disability insurance