VP - Loan Operations Manager

Reporting to the COO, The VP - Loan Operations Manager manages all loan operational aspects of the bank ensuring accurate loan processing, documentation, servicing, and compliance, while leading a high-performing team and supporting risk management and growth objectives.

Responsibilities:

• Supervise the preparation, processing, and review of loan documentation; ensure timely and accurate booking into core systems.


• Oversee servicing functions including payments, payoffs, escrow, renewals, and modifications.


• Ensure compliance with federal and state regulations (e.g., TRID, RESPA, HMDA, ECOA, CRA, UCC).


• Manage lien perfection, insurance tracking, file maintenance, and exception handling.


• Lead, train, and support loan operations staff; maintain staffing schedules and cross-training plans.


• Maintain and optimize loan systems (LOS, core, document management); liaise with IT and vendors as needed.


• Ensure data integrity and produce loan operations reports (daily, weekly, monthly).


• Reconcile loan-related general ledger accounts and support finance/credit teams with reporting and data needs.


• Partner with compliance, underwriting, finance, and sales to ensure smooth loan lifecycle management.


• Drive process improvements, support new product implementations, and resolve escalated issues.


• Stay current on industry trends and regulatory updates.

Qualifications:

• Bachelor’s degree in finance, business administration, or related field.


• 5–7 years of experience in lending or financial service


• s, with a minimum of 3 years in a leadership role.


• Strong knowledge of consumer, commercial, and/or mortgage lending products and regulations.


• Demonstrated team leadership and staff development experience.


• Excellent organizational, analytical, and communication skills.


• Proficient in loan servicing platforms; including core and loan origination and serving systems.


• Skilled in Microsoft Office Suite.