Field Services Engineer - Multiple Locations Available

Field Service Engineer

Locations Open: We have openings in several cities! You can join our team in Reno, NV; or Phoenix, AZ.

Travel: Driving to customer sites in your designated city (one of the above cities) 75% of the time. When not onsite with customers you will work remotely.

POSITION SUMMARY:

Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.

KEY RESPONSIBILITIES:

Equipment Installation & Commissioning:

• Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.


• Execute system retrofits, upgrades, and custom equipment modifications.

Technical Support & Troubleshooting

• Diagnose and resolve complex mechanical, electrical, software, and process-related issues.


• Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.


• Collaborate with Company's technical teams to escalate and resolve advanced engineering issues.

Customer Training & Support:

• Deliver structured operator and maintenance training for customer personnel.


• Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

Documentation & Reporting:

• Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.


• Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.

Collaboration & Communication:

• Serve as a technical liaison between customers and Company engineering departments.


• Communicate effectively with both technical and non-technical stakeholders.

QUALIFICATIONS & BACKGROUND:

EDUCATION & EXPERIENCE

• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred


• Experience with SMT (Surface Mount Technology) equipment strongly preferred


• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

TECH SKILLS

• Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.


• Solid understanding of Windows-based operating systems, software installation, and system configuration.


• Familiarity with networking concepts and modern computing applications.

SOFT SKILLS

• Strong problem-solving abilities with a customer-first mindset.


• Ability to work independently with minimal supervision while thriving in a team environment.


• Excellent communication and interpersonal skills.


• Must be able to drive in your city (up to 75%), with all travel costs covered by the company.


• Must use your own vehicle (you will be reimbursed for all mileage driven).