Delivery Coordinator / Customer Care Representative

Location: Woodbury, NY

Schedule: 8:30–3:30, 9:00–5:00, or 9:30–5:30

Work Model: In-office during 4–6 month training period, then hybrid

Compensation: $45K base + commission | $70K+ potential

A leading international automotive organization serving U.S. military, diplomatic, and international customers, is seeking a Delivery Coordinator / Customer Care Representative to manage the customer experience from order through delivery.

Responsibilities

• Serve as the primary point of contact for customers throughout the delivery process.
• Coordinate with customers, dealers, agents, factories, and financial institutions.
• Track orders, follow up on outstanding items, and ensure timely delivery.
• Collect required documentation and identify tax, title, registration, and payment issues.
• Resolve customer concerns, cancellations, and late-delivery issues.
• Coordinate delivery appointments and post-delivery follow-up.
• Maintain accurate records and meet monthly and quarterly delivery goals.

Qualifications

• 1–2 years of customer service, administrative, coordination, or related experience.
• Excellent verbal and written communication skills.
• Polished, professional, and articulate communication style.
• Tech-savvy and comfortable learning new systems.
• Highly organized, detail-oriented, and reliable.
• Strong problem-solving and follow-through skills.
• Ability to remain professional in a fast-paced, deadline-driven environment.
• College degree a plus.

Ideal candidate: A polished, customer-focused professional who takes ownership, communicates exceptionally well, and can confidently manage multiple priorities in a high-touch customer service environment.