Deskside Support

Contract ends 12/31/26

Job Requirements:

Technical Support & Endpoint Management

• Perform imaging, configuration, deployment, and maintenance of laptops, desktops, and other endpoint devices using Microsoft Deployment Toolkit (MDT).


• Troubleshoot and resolve hardware, software, printer, and network connectivity issues.


• Provide support for Windows operating systems, Microsoft 365 applications, and other corporate technologies.


• Diagnose and resolve technical incidents both onsite and remotely.


• Escalate complex technical issues to the appropriate internal IT teams when necessary.


• Maintain and update asset inventory records.

Active Directory Administration

• Perform basic Active Directory administration, including password resets, account creation and maintenance, group membership management, and account deprovisioning.


• Ensure user access is provisioned and deprovisioned according to established procedures.


• Support employee onboarding and offboarding activities.

Mobile Device Management

• Administer and support mobile devices using Workspace ONE.


• Enroll, configure, troubleshoot, and manage corporate mobile devices.


• Assist users with mobile device access, security policies, and application deployment.

Service Management & Customer Support

• Manage and resolve incidents and service requests through ServiceNow.


• Monitor ticket queues, prioritize workload, and ensure timely resolution of support requests.


• Deliver excellent customer service while handling user calls, walk-ups, and ticket-based support.


• Document troubleshooting procedures, resolutions, and recurring issues.

Collaboration & Project Support

• Assist with IT projects, technology rollouts, and office technology initiatives.


• Coordinate with project teams to track progress, identify risks, and provide status updates.

Qualifications & Skills

• Proven experience as a Desktop Support Technician, Deskside Support Technician, IT Support Specialist, or in a similar role.


• Hands-on experience with Microsoft Deployment Toolkit (MDT) imaging and computer deployment.


• Working knowledge of Active Directory administration, including user and group management.


• Experience managing mobile devices using Workspace ONE.


• Experience using ServiceNow for ticket management and incident resolution.


• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.


• Excellent troubleshooting, communication, and customer service skills.


• Ability to manage multiple priorities and work effectively in a fast-paced environment.