Responsibilities:

• Assign and prioritize cases while overseeing day-to-day case management operations and service delivery.
• Provide clinical supervision to ensure high-quality, client-centered care and compliance with agency, government, and confidentiality standards.
• Oversee assessments, individualized service plans, quarterly reassessments, referrals, and documentation to ensure timely and accurate completion.
• Supervise case management staff through weekly individual meetings, chart reviews, coaching, training, onboarding, and performance evaluations.
• Monitor client progress and documentation through regular chart audits, quality reviews, and program reporting.
• Support clients with complex needs, including mental health and substance use services, primary care, benefits, daily living supports, and conflict resolution.
• Coordinate with HASA and community/partner agencies to facilitate referrals, intake interviews, placements, and ongoing care coordination.
• Track referrals, placements, occupancy, and other program metrics; provide regular updates and reports to program leadership.
• Collaborate with program and maintenance staff to support safe, appropriate living environments and timely resolution of building or unit concerns.
• Participate in staff and community meetings and serve as manager-in-charge in the Program Director’s absence, as assigned.

Required Skills:

Education and Experience:

• Master’s degree in Social Work.
• New York State Licensed Master Social Worker (LMSW) required.

Certifications & Licenses:

• Required: New York State Licensed Master Social Worker (LMSW) or LMHC
• Preferred: HIV/AIDS pre-test and post-test counseling certificates.

Preferred Qualifications:

• Experience in HASA and/or other housing programs (congregate or scattered site).
• Bilingual/bicultural Spanish-speaking.
• Experience providing individual, family, and group counseling, particularly with HIV/AIDS-affected populations and/or individuals impacted by serious mental illness, substance use, and homelessness.

Schedule/Shift:

Monday - Friday 9:00 AM – 5:00 PM