Title: Customer Service Representative

Duration: 12+ Month Contract to Hire

Location: Tinley Park, IL

Responsibilities:

• Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.

• Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.

• Provide accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent

• Other duties as assigned.

Qualifications

• High school diploma or equivalent, such as GED, required.

• Strong written and oral communication skills

• Clear speech and pleasant phone demeanor

• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

• Knowledge of Trapeze Software and Genesys phone system is a plus