Description:

Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)

• Business process improvement and technical enablement with new software integration and automation.

Bachelor Degree: (Required, Preferred or Not Required)

• Preferred.

Role Responsibilities: (what they will be doing)

Business Process Discovery & Documentation

• Document current-state and future-state business processes supporting BTAS and related operations.
• Lead discovery sessions with business users, operations, technology teams, data partners, and third-party vendors.
• Create cross-functional workflow and swimlane diagrams using Microsoft Visio or similar tools.
• Identify undocumented processes, information gaps, operational risks, and opportunities for process improvement.

Technical, Data & Integration Analysis

• Understand the application ecosystem, architecture, interfaces, integrations, and document repositories.
• Document source data, inbound/outbound exchanges, connectivity methods, transformation points, and downstream consumers.
• Trace data lineage and clarify data ownership, business rules, reconciliation processes, dependencies, and exception handling.
• Partner with architects, developers, integration teams, testers, and platform specialists to translate technical details into clear process and system documentation.

Requirements & Product Support

• Translate business needs into functional requirements, user stories, acceptance criteria, process models, and technical documentation.
• Support backlog refinement, prioritization, dependency management, and delivery activities using Broadcom Rally / CA Agile Central.
• Collaborate with Product Managers, SMEs, architects, developers, testing teams, and vendors.
• Maintain organized documentation and knowledge repositories to reduce reliance on tribal knowledge.

Stakeholder & Partner Engagement

• Independently identify and engage business and technical stakeholders to resolve questions and documentation gaps.
• Facilitate meetings, workshops, walkthroughs, and working sessions.
• Ask probing questions and challenge assumptions to ensure processes, requirements, and technical dependencies are fully understood.
• Communicate findings effectively to both technical and non-technical audiences.

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

• 7+ years of experience as a Technical Business Analyst, Business Systems Analyst, Product Owner, Systems Analyst, or similar role.
• Strong experience documenting complex business processes and supporting technical components.
• Ability to independently lead discovery and requirements elicitation.
• Experience analyzing application integrations, APIs, file transfers, data exchanges, and system dependencies.
• Experience documenting data lineage, source systems, connectivity, data ownership, and downstream consumers.
• Strong proficiency with Microsoft Visio, including cross-functional workflows and swimlane diagrams.
• Experience creating functional requirements, user stories, acceptance criteria, process flows, and data flow documentation.
• Experience working in an Agile delivery environment and using Rally / CA Agile Central.
• Excellent analytical, facilitation, written communication, and stakeholder management skills.

Plus/Nice to Have Skills/Prior Experiences:(Hiring Manager DOES NOT require these skills/ prior experience. However, candidates with any of these will be looked at first.)

• Financial services, banking, trust operations, accounting systems, asset servicing, or corporate trust experience.
• Large-scale application modernization or platform transformation experience.
• Salesforce experience, including platform capabilities, objects, data models, workflows, and integrations.
• MuleSoft experience, including API-led connectivity, integration flows, enterprise integration patterns, and data mapping.
• IBM FileNet experience with content repositories, document lifecycle, metadata, workflow, retention, and integrations.
• Experience working with internal/external data providers and vendor-managed applications.
• Familiarity with REST/SOAP APIs, SFTP, file-based integrations, SQL, SharePoint, cloud-hosted applications, and IAM concepts.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”