Master Data Management & Operations Director

Master Data Management & Operations Director

Location: Irving, TX, US

Industry: hospital and healthcare

Work Setting: Hybrid

Are you passionate about transforming enterprise data into a trusted business asset, building scalable Master Data Management (MDM) capabilities, and leading organizations toward data excellence? We are seeking a Master Data Management & Operations Director to establish, lead, and continuously evolve a comprehensive MDM and data stewardship function that supports critical business domains, improves data quality, and drives enterprise-wide data governance adoption.

In this role, you will combine strategic leadership with operational execution, overseeing the development of MDM capabilities, stewardship processes, data quality programs, governance frameworks, and cross-functional partnerships. You will play a critical role in advancing data maturity, improving operational efficiency, and enabling trusted data-driven decision-making across the organization.

Key Responsibilities

MDM Strategy & Capability Development

• Define and execute the Master Data Management strategy, roadmap, operating model, and adoption framework.


• Establish scalable MDM capabilities supporting key business domains including Product, Customer, Advisor, Party, Account, Contract, and Reference Data.


• Develop long-term plans that align data management initiatives with business transformation goals.


• Drive enterprise adoption of standardized master data practices and governance processes.

Organizational Leadership & Team Development

• Build, lead, and develop a high-performing team focused on:


• Master Data Management


• Data Stewardship


• Data Quality


• Data Operations


• Governance Support


• Establish team priorities, operating procedures, service standards, and performance metrics.


• Mentor team members and support professional growth and capability development.


• Foster a culture of accountability, collaboration, continuous improvement, and data ownership.

Data Governance & Stewardship

• Establish data ownership models, stewardship responsibilities, decision rights, and accountability structures.


• Develop governance processes supporting business definitions, critical data elements, hierarchies, reference data, and master data domains.


• Lead stewardship activities across core business domains and ensure adherence to established standards.


• Facilitate governance forums and stewardship reviews that drive business engagement and accountability.

Master Data Operations

• Oversee day-to-day operations supporting master data maintenance and issue management.


• Establish repeatable processes for:


• Data issue intake


• Triage and prioritization


• Root cause analysis


• Remediation planning


• Business escalation


• Resolution tracking


• Maintain stewardship playbooks, business glossaries, ownership records, and operational documentation.


• Ensure master data processes remain efficient, scalable, and business aligned.

Data Quality & Continuous Improvement

• Define and implement data quality frameworks, controls, scorecards, thresholds, and monitoring processes.


• Establish KPIs and domain health metrics that measure data reliability and business trust.


• Drive improvements in:


• Data Accuracy


• Completeness


• Consistency


• Timeliness


• Usability


• Data Trustworthiness


• Lead remediation initiatives addressing recurring data defects and operational inefficiencies.

MDM Platform & Technology Partnership

• Partner with technology, architecture, engineering, and implementation teams to support MDM platform initiatives.


• Define business requirements for:


• Data Models


• Matching Rules


• Survivorship Logic


• Hierarchies


• Workflows


• Governance Controls


• Support platform implementation, testing, operational readiness, and ongoing enhancement.


• Ensure business and operational requirements are incorporated into technology solutions.

Stakeholder Engagement & Change Leadership

• Collaborate closely with business leaders, technology teams, and data stakeholders across the organization.


• Lead communication, training, and adoption initiatives supporting governance and stewardship programs.


• Build consensus around data standards, ownership responsibilities, and MDM priorities.


• Promote organizational awareness of the value of trusted and governed master data.

Reporting & Executive Communication

• Develop executive dashboards and reporting that measure:


• Data Quality Performance


• Stewardship Effectiveness


• Governance Adoption


• Domain Health


• Operational Metrics


• Communicate risks, opportunities, adoption progress, and improvement initiatives to senior leadership.


• Present strategic recommendations and roadmap updates to executive stakeholders.


• Establish governance reporting routines that support accountability and transparency.

Required Qualifications

• 
  
• 8+ years of experience in:


• Master Data Management (MDM)


• Data Governance


• Data Stewardship


• Data Quality Management


• Information Management


• Related Data Management Functions


• 3+ years of people leadership experience managing and developing teams.


• 3+ years of experience building, scaling, or operating MDM, governance, stewardship, or data quality programs.


• Strong understanding of enterprise data management principles and governance frameworks.


• Experience driving cross-functional initiatives and stakeholder alignment.


• Excellent communication, leadership, and change management skills.

Preferred Qualifications

• Experience establishing a new MDM, Data Governance, or Data Stewardship organization.


• Experience managing master data domains such as:


• Product


• Advisor


• Party


• Account


• Contract


• Customer


• Reference Data


• Experience implementing or enhancing MDM platforms and governance technologies.


• Experience leading operational data issue management and remediation programs.


• Knowledge of financial services, insurance, wealth management, asset management, or distribution organizations.


• Experience developing:


• Data Quality Scorecards


• Business Glossaries


• Critical Data Element Inventories


• Governance Frameworks


• Stewardship Playbooks

Key Skills

• Master Data Management (MDM)


• Data Governance


• Data Stewardship


• Data Quality Management


• Data Operations


• Information Management


• Data Strategy


• Data Ownership Models


• Data Standards Development


• Root Cause Analysis


• Data Remediation


• Data Quality Scorecards


• Business Glossaries


• Stakeholder Management


• Change Management


• Process Design


• Operational Excellence


• Team Leadership


• Executive Communication


• Enterprise Data Governance