Business analyst with card processing or card disputes exp.

Role: Business analyst with card processing or card disputes exp

Location: Berkeley Heights, NJ and Alpharetta, GA (100% Onsite )

Experience: 10+ Years

Key Responsibilities:

- Collaborate with business stakeholders, product owners, architects, and development teams to gather, analyze, and document business requirements.

- Lead requirement elicitation workshops, interviews, process reviews, and stakeholder discussions.

- Translate business needs into detailed functional requirements, user stories, business process flows, and acceptance criteria.

- Create and maintain:

--- Business Requirement Documents (BRD)

--- Functional Requirement Specifications (FRS)

--- User Stories and Epics

--- Use Cases

--- Process Flow Diagrams

--- Data Mapping Documents

- Analyze current-state and future-state business processes and recommend improvements.

- Work closely with development and testing teams to ensure requirements are clearly understood and implemented.

- Support backlog grooming, sprint planning, and Agile ceremonies.

- Facilitate User Acceptance Testing (UAT), defect triage, and business sign-off activities.

- Identify risks, dependencies, assumptions, and business impacts throughout the project lifecycle.

- Coordinate with multiple business and technology teams across geographies.

- Provide regular status updates and communicate project progress to program leadership.

- Support change management, training, and deployment activities.

Key Competencies:

- Business Analysis

- Requirement Management

- Stakeholder Management

- Strategic Thinking

- Problem Solving

- Process Optimization

- Communication & Presentation Skills

- Risk and Dependency Management

- Cross-Functional Collaboration