Director, Business Strategy - Digital Operations Center

In this role you will lead Walmart's enterprise Digital Operations Center to ensure 24/7 monitoring, incident management, and operational support for critical facilities across stores and distribution sites. You will drive condition-based monitoring, leverage analytics and AI, and partner with cross-functional teams to improve reliability and reduce costs. You'll shape the long-term strategy, governance, and scalable support models for proactive maintenance and intelligent dispatch. This is a high-impact leadership role focused on transforming how facilities operate at scale.

• medical, vision, and dental coverage
• 401(k) and stock purchase
• company-paid life insurance
• PTO and family leave policies
• disability leave
• employee discounts

• Provide strategic leadership for the Digital Operations Center, defining vision, operating model, and long-term roadmap for enterprise monitoring and remote support
• Lead 100+ associates and multiple vendors, fostering collaboration, accountability, and continuous improvement
• Ensure 24/7 professional support for Building Management Systems (BMS) and HVAC/R alarm management
• Develop enterprise strategies using analytics, automation, AI, and connected technologies to enhance reliability and efficiency
• Partner with Facilities Operations, Asset Management, Engineering, Technology, Supply Chain, and external providers to standardize processes and improve service delivery
• Drive digital transformation by expanding remote monitoring, implementing AI-powered workflows, and advancing predictive maintenance
• Establish performance metrics, governance, compliance, and vendor management to ensure resilience and service quality
• Develop organizational capability through coaching, mentoring, and building scalable teams for Walmart's connected asset ecosystem

• Bachelor's degree in Business, Statistics, Social Science, Communications, or related field
• 6 years of experience in retail merchandising, operations management, or related area OR 8 years of experience in retail merchandising, operations management, or related area
• 2 years of supervisory experience

• People leadership and development
• Cross-functional collaboration
• Analytical mindset and problem solving
• Analytics and data-driven decision making
• Process automation and Lean Six Sigma
• AI-powered workflows