Director, Retail Media - Business Operations & Self Service

In this role you will lead the day-to-day self-service retail media operations, ensuring campaigns are designed, executed, and optimized to meet client goals. You'll act as a subject matter expert to internal stakeholders and client partners, coordinating cross-functional teams to sustain operational excellence. You will implement and validate self-service tools, maintain documentation, and monitor KPIs to drive accountable business results. This position offers a chance to shape self-service capabilities and enhance efficiency in a fast paced retail media environment.

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year

• Lead day-to-day self-service retail media operations and campaigns to meet client goals
• Oversee campaign execution, optimization, and delivery
• Troubleshoot operational issues and escalate complex problems
• Maintain documentation and operational standards
• Coordinate tool rollouts with vendors and stakeholders
• Test and validate new tools before team-wide use
• Create training materials and process guides for new tools
• Monitor campaign setup, delivery, audiences, and assets for accuracy
• Ensure compliance with platform requirements and client specs
• Track and report operational KPIs and metrics
• Collaborate with planning, execution, and analytics teams to support operations
• Develop operational playbooks and standards
• Gather feedback to inform operational improvements
• Communicate status of issues, tool implementations, and process updates to stakeholders

• 7+ years in digital media strategy, digital media agency, or media vendor/ad tech (ideally self-service)
• Knowledge of self-service media buying and retail media networks (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
• Experience with campaign setup, trafficking, activation, and retail media workflows
• Project management capabilities: plan-to-execution, timelines, dependencies, cross-functional coordination
• Strong attention to detail and ability to manage multiple priorities
• Analytical skills and data-driven problem solving
• Willingness to learn new platforms, tools, and systems quickly
• Bachelor's degree or equivalent professional experience

• strong communication and organizational skills
• cross-functional collaboration
• entrepreneurial mindset and problem-solving willingness
• Self-service media buying
• Retail media platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
• Campaign trafficking and activation best practices