Ground Service Agent (Passenger Service)

A premier international airline is seeking a hospitality-focused Ground Service Agent to join the team at Dallas/Fort Worth International Airport (DFW). This role is primarily responsible for ensuring a seamless and professional experience for passengers at the airport. They are looking for dedicated individuals who can deliver exceptional customer service in a fast-paced environment. While airline experience is preferred, they welcome candidates from high-end hospitality or travel industry backgrounds who are eager to build a career in aviation.

Essential Duties

• Passenger Services: Perform check-in procedures, verify travel documents, and issue boarding passes.
• Gate Management: Assist with boarding processes, manage gate announcements, and ensure timely departures.
• Arrival & Connection Support: Greet arriving passengers and assist with connecting flight information and transit needs.
• Irregular Operations: Provide professional support and hospitality during flight delays, cancellations, or re-bookings.
• Airport Operations: Coordinate with team members to ensure smooth daily operations at the terminal.
• Business Travel: Attend professional training programs at regional hubs and provide temporary support (TDY) at other U.S. airports as required.

Working Hours, Working Style

• Shift: 5 days a week, 40 hours per week (Shift-based).
• Standard Hours: Generally 6:00 AM 2:00 PM (Hours may shift by 1 hour depending on summer/winter schedules).
• Flexibility: Ability to work flexible hours based on flight schedules and irregular operations.
• Status: 90-day probationary period. Initial 1-year contract with potential for Full-Time permanent employment based on performance evaluation.

Working Location

Dallas/Fort Worth International Airport (DFW)

Salary/Benefit

• Salary: $19.00 - $22.00 per hour (DOE)
• Bonus: Discretionary performance bonus (typically provided annually or semi-annually based on company performance).
• Health Insurance: Comprehensive medical, dental, and vision insurance.
• Life & Disability: Company-paid life insurance; short-term and long-term disability coverage.
• Retirement: 401(k) retirement plan.
• Flight Benefits: Generous airline travel privileges (Standby flights for employees and eligible family members).
• Leave: Paid sick leave and vacation accrual.

Holidays

• Shift-based schedule; must be available to work weekends and holidays.

Qualifications

• Work Authorization: Must have valid legal authorization to work in the U.S.
• Experience: Experience in airline ground services, travel agencies, or the hospitality/service industry is highly preferred.
• Language: Fluency in English is required. Japanese language proficiency is a strong advantage but not a requirement.
• Soft Skills: Exceptional hospitality mindset, strong communication skills, and the ability to remain calm under pressure.
• Travel: Must possess a valid passport and be willing to travel for training and short-term assignments at other locations.
• Background: Must pass a comprehensive background check and drug screening to obtain required airport security clearance.