Client Success Manager - Midwest

Looking for someone who resides in Kentucky, Ohio, or Indiana.

The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement.

Job Responsibilities

• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals


• Consults with client on planning, execution and analysis of tailored engagement strategies and tactics


• Develops and executes against path to achieving/exceeding revenue targets as related to member engagement


• Completes client discovery and expectation setting around engagement activities ● Leads client engagement initiatives


• Partners with clients to develop and execute onsite and virtual events to increase engagement


• Partners with Marketing to design events and experiences that drive account activations and users


• Responsible for supporting new account implementation


• Manages a cadence of proactively scheduled client interactions


• Leverages internal data sources to draft client facing materials


• Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests


• Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts


• Provides support across the Account Management team to manage internal projects and revenue reporting


• Performs other duties as assigned

Required Qualifications

• 3+ years of client success, marketing and member experience


• Bachelor’s degree in a relevant discipline

Preferred Qualifications

• Experience in consumer health technology, ideal


• Exceptional communication skills that are conducive to driving outcomes with clients


• Ability to build internal and external relationships, partnerships, business development


• Demonstrated ability to work cross functionally and build relationships


• Outstanding creative thinking and problem-solving skills


• Exceptional organization and project management skills with ability to work collaboratively and independently.


• Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities.

Physical Job Requirements

• Up to 50% travel


• May require standing, walking and sitting for extended amounts of time.


• Occasionally lift and carry items weighing up to 50 lbs.


• Manual and finger dexterity and hand-eye coordination


• Includes full range of body motion including.


• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.