Salesforce Business Analyst

Algoworks is looking for an experienced Salesforce Business Analyst with 8+ years of hands-on experience exclusively within the Salesforce ecosystem. The ideal candidate will have strong expertise in Sales Cloud, Service Cloud, and Experience Cloud, along with excellent communication and stakeholder management skills.

The candidate will work closely with business stakeholders, product owners, Salesforce architects, developers, QA teams, and program leadership to understand business needs, translate them into Salesforce solutions, and ensure successful delivery.

The role requires a client-facing professional who can work from the client's New Jersey office in a hybrid model and effectively manage discussions with business and technology stakeholders.

Job Details

Experience: 8+ years of hands-on experience exclusively within the Salesforce ecosystem

Location: Jersey City, NJ 07311 (Hybrid)

Work Type: Hybrid

Interview Process: 2–3 rounds

Employment Type: Full-Time

Algoworks

www.algoworks.com

LinkedIn:

(99+) Algoworks: Overview | LinkedIn

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Key Responsibilities

• Work closely with business stakeholders to understand business processes, challenges, requirements, and priorities.
• Analyse existing Salesforce processes and identify opportunities for process improvement, automation, and optimisation.
• Work closely with Salesforce Architects and Technical Leads to ensure requirements are translated into scalable Salesforce solutions.
• Provide functional expertise across Sales Cloud, Service Cloud, and Experience Cloud.
• Collaborate with Salesforce Administrators, Developers, QA, Architects, Scrum Masters, and Project/Program Managers throughout the delivery lifecycle.
• Participate in Salesforce roadmap discussions and contribute to continuous improvement initiatives.
• Act as a Salesforce functional SME and provide guidance to business and delivery teams.

Required Skills & Experience

Salesforce Experience

• 8+ years of experience in the Salesforce ecosystem, with the entire professional experience focused on Salesforce.
• Strong functional experience with:
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Strong understanding of Salesforce platform capabilities, standard functionality, configuration, workflows, automation, security, and data model.
• Good understanding of Salesforce Admin capabilities and the ability to differentiate between standard Salesforce functionality and customization requirements.
• Experience working in Agile/Scrum delivery environments.
• Strong understanding of Salesforce implementation and software development lifecycle.

Additional Salesforce Experience – Advantage

Experience with the following Salesforce products will be considered an advantage:

• Financial Services Cloud (FSC)
• Revenue Cloud
• Marketing Cloud
• Salesforce Data Cloud
• Salesforce Flow and automation
• Salesforce integrations and APIs
• Salesforce Experience Cloud
• Salesforce security and sharing model
• Salesforce reporting and dashboards

Certifications

Salesforce certifications are preferred. Candidates with one or more of the following will have an advantage:

• Salesforce Administrator
• Salesforce Business Analyst
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Salesforce Advanced Administrator
• Other relevant Salesforce certifications

Client-Facing & Location Requirement

• Must be willing and able to work from the client's office in New Jersey in a hybrid model.
• Must be comfortable working directly with US-based business and technology stakeholders.
• Strong professional presence and communication skills are essential for the role.
• Occasional travel may be required based on client/project needs.

Ideal Candidate

The ideal candidate is a senior Salesforce Business Analyst who combines deep Salesforce ecosystem experience with strong business analysis, communication, and stakeholder management capabilities. The person should be able to independently lead discovery sessions, understand complex business processes, translate them into Salesforce requirements, and work closely with technical teams to drive successful delivery.

Key attributes:

Salesforce Expertise | Business Analysis | Stakeholder Management | Excellent Communication | Client Facing | Sales Cloud | Service Cloud | Experience Cloud | Agile | Requirements Engineering

This version deliberately makes “8+ years entirely in Salesforce” and the New Jersey hybrid client-office requirement explicit, which should help filter out candidates with general BA experience but limited Salesforce depth.