TELEPHONE OPERATOR |TELECOMMUNICATIONS | FULL-TIME DAY SHIFT (21156)

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Telephone Operator.

Job Duties

• Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
• Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
• Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.
• Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
• Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.
• Assists in training new telephone room personnel by answering questions, explaining system.
• Maintains departmental logs, fire alarms, unusual situations in a write format ("Trouble" log). Etc.
• Understands and adheres to the Medical Center's Code of Conduct.
• Familiar with the Medical Center's Mission, Vision, and Value Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• Other Job Duties In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician. Maintains cleanliness and neatness of work area. Performs related duties as assigned or requested.
• Basic Competencies Education High School Diploma or equivalent required.
• Experience 1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required; 2-3 years' experience preferred.
• Skills Good PC/Keyboard skills and/or experience required. Strong oral communication skills. Strong interpersonal skills. Speaks, reads and writes English to the extent required by the position; knowledge of a second language a plus.
• Salary commensurate with experience within posted range $18.14/ Hour
• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.
• Please note that selection of the candidate for any position will depend on several factors, including the individual's educational background, skills, and professional experience

Education

• High School or better in Diploma/GED.

Experience

• Good computer skills.
• 2-3 years: Experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital).

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.