Patient Access & Scheduling Associate (GMG)

The Patient Access Associate greets patients/family members and obtains and/or verifies demographic, clinical, financial, and insurance information in the process of registering patients for service delivery. Tasks include the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents.

Essential duties include:

• Greeting patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions or other assistance.
• Adjusting the sequence of registration/transportation based upon departmental guidelines and/or personal judgment when the health of the patient is in question.
• Validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Informing patient/guarantor of their liabilities and collecting appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.
• Validating medical necessity of Medicare and Non-Medicare cases to ensure clinical and financial clearance.
• Obtaining signed physician orders for tests and procedures from physicians/offices.
• Maintaining a working knowledge of applicable Federal, State, and local laws and regulations, as well as Genesis policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Other duties as needed and assigned by the manager.

Qualifications include:

• High school diploma or equivalent.
• Past work experience of at least six months within a physician office, hospital or clinic environment, performing registration activities.
• Excellent verbal and written communication skills.
• Accuracy, attentiveness to detail and time management skills.
• Must thoroughly understand HIPAA confidentiality regulations.
• Must be able to work in an environment of changing priorities.
• Excellent problem solving skills are essential.
• Must be able to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.

Patient centered care and behavioral expectations include:

• Living the Genesis Mission, Vision and Values.
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Demonstrates safe Patient Handling and Materials Handling.
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

Working conditions/physical requirements include:

• Works in an office environment.
• Requires the ability to comprehend and retain information that can be applied to work procedures.
• Answers telephone calls, uses personal computer and other business machines extensively.
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
• Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.