Senior End User Services (EUS) Support Engineer – Executive Support Specialist @ Onsite (Bridgewater)
Digile is looking for Senior End User Services (EUS) Support Engineer – Executive Support Specialist @ Onsite (Bridgewater) in Bridgewater, NJ.
This local job opportunity with ID 3890373717 is live since 2026-10-15 04:31:27.
Senior End User Services (EUS) Support Engineer – Executive Support Specialist Position Location: Bridgewater NJ Duration: 12 Months Overview The Senior End User Services (EUS) Support Engineer is a high-profile, Tier-3 technical leader responsible for the engineering, orchestration, and seamless execution of IT services for our executive leadership team. This role functions as the dedicated White-Glove VIP Support Lead , ensuring zero technical friction for C-suite executives, board members, and their administrative staff. The engineer splits responsibilities between building automated desktop engineering platforms , handling secure user identity/account lifecycles (Active Directory/Entra ID) , and personally technical-directing high-stakes executive events and integrated boardroom AV systems . Key ResponsibilitiesWhite-Glove Executive & VIP Support (40%) • Provide immediate, concierge-level technical support for all C-suite executives and Board of Directors , responding instantly to requests across all form factors (on-site, home office, and remote/travel). • Manage the deployment, hardening, and rapid repair of VIP hardware assets (laptops, mobile devices, tablets, home networks), ensuring redundant backup equipment is always hot-swappable. • Act as a trusted technical advisor to leadership, proactively training executives on new collaboration tools, security procedures, and system enhancements. • Exhibit absolute confidentiality, discretion, and professional composure when operating in high-pressure executive boardrooms and private workspaces. Desktop Engineering & Identity Management (40%) • Architect and scale enterprise endpoint enrollment pipelines via Microsoft Intune, Windows Autopilot, and Jamf Pro to deliver seamless out-of-box device setups. • Manage corporate identity infrastructure using Active Directory and Microsoft Entra ID (Azure AD) , configuring dynamic security groups, Conditional Access policies , and MFA/SSO paths (via Okta or Entra). • Administer the Joiner-Mover-Leaver user lifecycle, focusing heavily on secure, expedited provisioning and automated access right alignment for incoming or transferring executives. • Lead corporate desktop patch management (Windows 11/macOS) , custom application packaging, and endpoint security configuration enforcement. Executive Collaboration & AV Operations (20%) • Deliver end-to-end technical production, live audio/video mixing, and stability controls for high-stakes executive events, including All-Hands meetings, investor webinars, and Board Meetings . • Administer and configure the backend infrastructure for executive collaboration suites, specifically Microsoft Teams Rooms (MTR) and Zoom Rooms , ensuring perfect synchronization with VIP calendars (Exchange Online). • Rapidly troubleshoot physical boardroom hardware, including digital signal processors (DSPs), integrated controllers ( Crestron, Logitech, Poly ), microphones, and video layouts. Required Qualifications & Technical Skills • Experience: 6 years of corporate IT infrastructure experience , with a minimum of 3 years in a dedicated VIP/Executive White-Glove Support role . • Identity Architecture: Deep mastery of Active Directory, Microsoft Entra ID , Azure RBAC, Group Policy (GPOs), and single-sign-on (SSO) governance. • Modern Endpoint Tools: Expert proficiency with Microsoft Intune (Endpoint Manager) , application deployment packaging, and shell scripting ( PowerShell or Bash). • OS Fluency: Expert troubleshooting of Windows 11/10 , macOS , iOS, and Android platforms. • Unified Communications: Proven administration within Teams/Zoom Admin Centers , room licensing models, and modern corporate conference room hardware. Preferred Certifications • Microsoft: Microsoft Certified: Identity and Access Administrator Associate (SC-300) or Endpoint Administrator Associate (MD-102). • AV / ITIL: AVIXA CTS (Certified Technology Specialist) or ITIL v4 Foundation. Soft Skills • Impeccable Communication: Ability to articulate technical issues simply and concisely to non-technical business leaders under stress. • Proactive Disposition: A mindset that continuously reviews VIP technical metrics to fix vulnerabilities before an executive encounters them.5c143e31-5e48-4549-b638-05792d185386
Senior End User Services (EUS) Support Engineer – Executive Support Specialist Position Location: Bridgewater NJ Duration: 12 Months Overview The Senior End User Services (EUS) Support Engineer is a high-profile, Tier-3 technical leader responsible for the engineering, orchestration, and seamless execution of IT services for our executive leadership team. This role functions as the dedicated White-Glove VIP Support Lead , ensuring zero technical friction for C-suite executives, board members, and their administrative staff. The engineer splits responsibilities between building automated desktop engineering platforms , handling secure user identity/account lifecycles (Active Directory/Entra ID) , and personally technical-directing high-stakes executive events and integrated boardroom AV systems . Key ResponsibilitiesWhite-Glove Executive & VIP Support (40%) • Provide immediate, concierge-level technical support for all C-suite executives and Board of Directors , responding instantly to requests across all form factors (on-site, home office, and remote/travel). • Manage the deployment, hardening, and rapid repair of VIP hardware assets (laptops, mobile devices, tablets, home networks), ensuring redundant backup equipment is always hot-swappable. • Act as a trusted technical advisor to leadership, proactively training executives on new collaboration tools, security procedures, and system enhancements. • Exhibit absolute confidentiality, discretion, and professional composure when operating in high-pressure executive boardrooms and private workspaces. Desktop Engineering & Identity Management (40%) • Architect and scale enterprise endpoint enrollment pipelines via Microsoft Intune, Windows Autopilot, and Jamf Pro to deliver seamless out-of-box device setups. • Manage corporate identity infrastructure using Active Directory and Microsoft Entra ID (Azure AD) , configuring dynamic security groups, Conditional Access policies , and MFA/SSO paths (via Okta or Entra). • Administer the Joiner-Mover-Leaver user lifecycle, focusing heavily on secure, expedited provisioning and automated access right alignment for incoming or transferring executives. • Lead corporate desktop patch management (Windows 11/macOS) , custom application packaging, and endpoint security configuration enforcement. Executive Collaboration & AV Operations (20%) • Deliver end-to-end technical production, live audio/video mixing, and stability controls for high-stakes executive events, including All-Hands meetings, investor webinars, and Board Meetings . • Administer and configure the backend infrastructure for executive collaboration suites, specifically Microsoft Teams Rooms (MTR) and Zoom Rooms , ensuring perfect synchronization with VIP calendars (Exchange Online). • Rapidly troubleshoot physical boardroom hardware, including digital signal processors (DSPs), integrated controllers ( Crestron, Logitech, Poly ), microphones, and video layouts. Required Qualifications & Technical Skills • Experience: 6 years of corporate IT infrastructure experience , with a minimum of 3 years in a dedicated VIP/Executive White-Glove Support role . • Identity Architecture: Deep mastery of Active Directory, Microsoft Entra ID , Azure RBAC, Group Policy (GPOs), and single-sign-on (SSO) governance. • Modern Endpoint Tools: Expert proficiency with Microsoft Intune (Endpoint Manager) , application deployment packaging, and shell scripting ( PowerShell or Bash). • OS Fluency: Expert troubleshooting of Windows 11/10 , macOS , iOS, and Android platforms. • Unified Communications: Proven administration within Teams/Zoom Admin Centers , room licensing models, and modern corporate conference room hardware. Preferred Certifications • Microsoft: Microsoft Certified: Identity and Access Administrator Associate (SC-300) or Endpoint Administrator Associate (MD-102). • AV / ITIL: AVIXA CTS (Certified Technology Specialist) or ITIL v4 Foundation. Soft Skills • Impeccable Communication: Ability to articulate technical issues simply and concisely to non-technical business leaders under stress. • Proactive Disposition: A mindset that continuously reviews VIP technical metrics to fix vulnerabilities before an executive encounters them.5c143e31-5e48-4549-b638-05792d185386