Solution Partners, Inc. is looking for IT Support Analyst (Grand Rapids) in Cascade, MI.
This local job opportunity with ID 3890382999 is live since 2026-10-15 04:31:27.
We need someone who can work 5 days onsite in Grand Rapids MI. Please do not apply if you are not local. This is a 12 month contract role and it can be extended yearly. Summary This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms. Primary Duties and Responsibilities Installing and configuring Dell Hardware & peripherals. Image, upgrade pc/MacBook hardware. Install programs/software with executables and SCCM software center. Coordinate directly with end-user in setup of new device, shipping and return of old pc. Respond to post deployment application and hardware issues related to refresh. Experience with end-user virtual private network configuration (Pulse, AoVPN). Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups. Assist in employee On-boarding process, including equipment procurement & imaging. Utilize ticketing system to document service request and incidents. MS Office 365 support knowledge, including Outlook Calendar and MS Teams support. Printer management including standard break/fix of hardware, software, and networking issues. Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. Qualifications One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above. CompTIA A Certification, MCSE, or other IT Certifications. Working knowledge of and experience with Windows10, Office365, Teams and SCCM. Experience with Inventory / Asset Tracking software. Ability to follow written IT policies and procedures. Strong communication and interpersonal skills. Strong organizational skills and a strong attention to detail.5c143e31-5e48-4549-b638-05792d185386
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