Information Technology Service Management Consultant

Senior ServiceNow Developer/ CMDB/CSDM

Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.

● 6+ years of ServiceNow development skills with 6+ years of experience in an enterprise-level environment.

● Experience supporting the customization, administration, and configuration of the ServiceNow tool.

● Experience with Enterprise Architecture (formerly APM).

● Experience with HTML, Angular, and JavaScript.

● Experience with Service Catalog and Service Portal within ServiceNow.

● Experience with CMDB and CSDM.

● Experience with WSD and Now Assist modules.

● Functional knowledge of ITSM processes.

● Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).

● Prior experience integrating ServiceNow with other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.

● Ability to plan resource requirements from high level specifications.

● Strong communications skills and the ability to explain complex concepts in plain language.