Duckcreek Production Support Engineer

Job Title: Duckcreek Production Support Engineer

Skills: Duckcreek, Application support, Incident management

Experience: 6+ years

Location: New York, NY (Hybrid)

Duration: Fulltime/ Contract

We at Coforge are hiring a Duckcreek Production Support Engineer with following skillset :

• Lead L1 and L2 production support activities for Duck Creek applications.


• Manage incident triage, ticket prioritization, issue resolution, and SLA/KPI tracking.


• Serve as the point of contact for client engagement and stakeholder communication.


• Coordinate with offshore teams for defect analysis, enhancement requests, and problem resolution.


• Support transition activities in the current quarter and drive steady-state support operations.


• Monitor application health, manage escalations, and ensure service continuity.


• Provide functional and technical guidance across underwriting, rating, workflow, and transaction processing areas.

Mandatory Skills:

• Strong understanding of Duck Creek platform and P&C Insurance domain.


• Experience in Application Support, Production Support, Help Desk, or Support Lead roles.


• Hands-on experience with incident management, ticketing systems, and L2 triaging.


• Excellent client-facing and stakeholder management skills.


• Ability to lead support engagements and coordinate distributed teams.

Preferred Skills:

• Prior experience supporting Duck Creek Policy/Underwriting solutions.


• Experience transitioning applications from project mode to steady-state support operations.