Job Title: Director of Housekeeping & Laundry Services

Location: On-site – Western, Michigan, United States

Salary: $65,000–$90,000 + bonus potential, competitive benefits; relocation assistance available

Skills: Housekeeping, Hospitality Leadership, Laundry Operations, Team Development

About the Opportunity

A large, full-service luxury hotel in Western Michigan, known for exceptional guest experiences and a strong, stable team, is seeking a Director of Housekeeping & Laundry Services to lead one of its largest and most important departments.

This is an ideal next step for an Assistant Director of Housekeeping, or a seasoned housekeeping leader from a high-volume hotel, resort, or casino who is ready for a director-level role. Reporting to the Director of Rooms, you’ll oversee a large, multi-shift team and a broad operation spanning guest rooms, public spaces, and in-house laundry. You’ll set the standard for cleanliness, efficiency, and guest satisfaction across the property.

Responsibilities

• Lead daily housekeeping and laundry operations, maintaining high cleanliness standards across guest rooms, public spaces, and back-of-house areas.
• Lead, coach, and develop a large, multi-shift team of managers, supervisors, and associates.
• Plan and execute high-volume turnover days, partnering with the front desk to make sure rooms are ready on time.
• Oversee in-house laundry and uniform room operations.
• Manage departmental budgets, review financial results, control expenses and overtime, and contribute to annual budget and capital planning.
• Oversee staffing schedules, weekly payroll, performance reviews, and associate training.
• Maintain inventory and par levels for guest supplies, cleaning products, linens, and uniforms.
• Coordinate with the front desk, engineering, and laundry teams to resolve guest concerns and support room readiness.
• Ensure compliance with brand standards, quality audits, hotel policies, and applicable employment laws.
• Oversee equipment and chemical safety, key controls, lost-and-found procedures, and departmental operating procedures.

Must-Have Skills

• Progressive housekeeping leadership experience, as an Assistant Director, Director, or equivalent, in a full-service hotel, resort, casino, or comparable high-volume hospitality setting.
• Proven ability to lead large, diverse, multi-shift teams in a fast-paced environment.
• Strong grasp of departmental budgeting, expense and labor control, inventory management, and scheduling.
• Ability to communicate effectively in English, both verbally and in writing.
• Proficiency with Microsoft Word and Excel; experience with a hotel property management system and ADP or similar payroll systems.
• Knowledge of cleaning chemicals, equipment handling, and safe operating practices.
• Availability to work weekends, holidays, and evenings as needed.
• High school diploma or equivalent.

Nice-to-Have Skills

• Experience with major hotel brand standards, quality assurance audits, or guest-satisfaction tracking tools.
• Commercial or in-house laundry management experience.
• Experience developing departmental procedures and partnering with engineering, front desk, and laundry teams.
• Working knowledge of federal, state, and local equal employment opportunity and civil rights requirements.

Why You’ll Love It

• Health, dental, and vision coverage starting the first of the month after hire
• Employer-paid short- and long-term disability for managers, including short-term disability at 100% of pay for up to six months
• Two weeks of vacation plus four floating holidays after 90 days
• The hotel closes for Christmas, and salaried managers don’t have to use vacation time for it
• Hotel travel discounts
• Discounted employee parking ($30/month)
• Annual holiday party
• Bonus program and relocation assistance available
• A supportive leadership team and a strong local talent pipeline for hourly staffing

Interested, or know someone who’d be a great fit? Apply here or message me directly. All conversations are kept confidential.