Critical Infrastructure Manager

Regional Critical Infrastructure Manager – Northeast

Position Overview

A leading provider of power and critical infrastructure solutions is looking to appoint an experienced Regional Critical Infrastructure Manager to oversee its Northeast operations. This is a broad leadership position combining commercial development, customer management, estimating, project execution and team leadership, with responsibility for regional revenue, growth and profitability.

The successful individual will be responsible for developing a strong regional team, expanding existing customer relationships, winning new business and ensuring projects are executed safely, efficiently, on schedule and in line with agreed commercial expectation

Key Responsibilities:

Commercial Leadership

• Take ownership of regional revenue, sales and profitability performance across the Northeast. Act as a senior point of contact for major customers and strategic accounts.


• Create and implement a regional business development strategy focused on both existing and new customers.


• Develop relationships with end users, consultants, engineers, contractors and key industry stakeholder


• Generate new opportunities through proactive prospecting, networking and established internal sales channel


• Maintain a strong presence in the market through customer meetings, site visits and relevant industry events


• Engage with customers and stakeholders early in the project lifecycle to help shape specifications and technical requirement


• Lead customer meetings, presentations and capability discussions to demonstrate the company's solutions and expertise.

Estimating, Bids & Pipeline Management

Review technical drawings, specifications, tender documentation and customer requirements to establish project scope and pricing

• Collaborate with engineering, suppliers and internal technical teams to validate equipment selections and technical solutions


• Prepare project budgets, forecasts and commercial information to support regional planning Manage the proposal process from initial opportunity through to final submission, ensuring scope, deadlines and margins are maintained.


• Keep CRM, pipeline, forecasting and opportunity data accurate and up to date


• Work with finance and legal stakeholders to assess contracts, commercial conditions and potential project exposure


• Ensure successful opportunities are thoroughly transferred to the project delivery team, including pricing, scope, drawings, schedules and customer expectations.


• Maintain close communication between commercial, project management and operations throughout the transition from award to execution.

Project & Operational Management

• Lead, coach and develop project managers and field-based installation teams


• Maintain accountability for safe, profitable and timely project execution


• Develop effective processes for transferring projects from the commercial team into delivery


• Identify opportunities to improve productivity, quality, project performance and delivery timescales.


• Conduct regular reviews of project KPIs, financial performance, resources, schedules and operational progress.


• Champion a strong safety culture and ensure teams operate in accordance with company standards and procedure


• Partner with finance to monitor job costs, billing, forecasting and cost-to-complete positions


• Stay engaged with strategically important projects after award to maintain customer relationships and help resolve delivery issues


• Support the resolution of customer escalations and commercial disagreements while protecting both the relationship and the company's positions.


• Oversee and support the commercial management of change orders, variations and scope

Professional Expectations

• Act as a credible and professional representative of the organisation when dealing with customers, suppliers and business partners


• Demonstrate strong ownership, integrity, commercial judgement and accountability


• Work collaboratively across sales, engineering, finance, project management and operations


• Balance a customer-focused approach with the need to protect project margins and business objective


• Communicate effectively and proactively, identifying and addressing potential operational or commercial challenges before they escalate

Ideal Background

• 5+ years of relevant experience in business development, sales, account management, project management or a comparable commercial/operational role


• Experience within critical infrastructure, electrical construction, telecommunications, broadband, power systems or another technically driven industry


• Demonstrable experience leading project teams and delivering projects successfully and profitability.


• Strong ability to establish, develop and retain customer relationships while converting opportunities into revenue


• Experience with estimating, competitive tenders, specification analysis and proposal preparation.


• Working knowledge of AC/DC power systems, generators, batteries, rectifiers, inverters or associated power infrastructure


• Comfortable reading and interpreting electrical drawings, technical specifications and project documentation.


• Strong commercial, negotiation, presentation and stakeholder-management capabilities.


• Highly organised, with the ability to manage competing customers, projects and opportunities simultaneously.


• Proficient with Microsoft Office, CRM platforms and pipeline/forecasting too


• A Bachelor's degree in business, engineering, construction management or a related discipline would be advantageous.

Particularly Relevant Experience

• Previous experience working within data centers, telecommunications/broadband, utilities or other mission-critical environment.


• Experience delivering technically complex retrofit projects or projects operating within short delivery windows


• Strong understanding of field operations, subcontractor management and project delivery teams.


• Familiarity with contracts, schedules of values, change management, project costing and commercial exposure.


• A combination of technical power expertise and strong commercial/customer-facing leadership.