Call Center Agent

Job Title: Customer Service Representative

Industry:Distribution/Manufacturing

Location (city, state): Des Plaines, IL

Assignment Type: Contract-to-Hire

Pay: $21 – $21.50 / hour

Work Schedule: Shifts available:

Sunday -Thursday ... 8am-4:30pm

Tuesday - Saturday ... 9am-5:30pm

Monday - Friday ... 7-3:30pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is seeking an Associate Customer Service Representative to join a well-established distribution organization. This position is part of a customer-focused team that works closely with customers, sales representatives, and internal departments to ensure orders are handled accurately and efficiently.

Job Description:

This is a great opportunity for a customer service professional who enjoys working in a fast-paced, phone-based environment. The Associate Customer Service Representative will handle incoming customer requests, assist with orders, provide updates on shipments, and help resolve account or product-related issues. The position is contract-to-hire with the opportunity to transition into a long-term role.

Key Responsibilities:

• Handle a steady volume of incoming customer calls and provide professional, solutions-oriented assistance


• Input new orders and make updates to existing orders using an ERP system


• Research order and shipment information and communicate status updates to customers


• Assist customers with questions related to returns, billing, credits, invoices, and account information


• Serve as an initial resource for general product and order inquiries


• Investigate order issues and work toward timely resolutions


• Prepare and process customer documentation, including credit and debit memos


• Assist with occasional credit card transactions and other account-related requests


• Maintain accurate customer records and information across multiple systems


• Consistently meet department service and productivity expectations


• Provide additional administrative and customer support as needed

Qualifications:

• At least 1 year of customer service experience within a call center environment


• Background in distribution, manufacturing, or another product-focused environment is preferred


• High school diploma or equivalent


• Comfortable using Microsoft Office applications, including Excel and Teams


• Previous CRM or ERP experience is a plus


• SAP experience is highly desirable


• Experience using chat-based customer support tools is a plus


• Strong computer skills with the ability to work between multiple applications


• Training will be provided on internal systems, procedures, and products


• Contract-to-hire opportunity based on performance and business needs

Perks:

• QUICK start 11/2 Potential for career growth and internal advancement


• Multiple scheduling start-time options


• Comprehensive training and onboarding


• Collaborative and professional team environment


• Opportunity to build experience with ERP, CRM, and customer service systems