Customer Service Representative

Overview: Klinger Thermoseal, a leading manufacturer and distributor of high-end sealing solutions, committed to providing exceptional products and customer support. We are currently seeking a motivated and personable Customer ServiceRepresentative to join our team and contribute to our continued success. This is a great opportunity for someone who enjoys building relationships, solving customer needs, and working in a fast-paced, team-oriented environment.

The Inside Sales Representative will report to the Director of Sales.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone and email


• Generate and process quotes and sales orders with accuracy, and follow up on inquiries


• Assist customers with product selection, pricing, inventory availability, and lead times


• Maintain strong product knowledge to recommend appropriate solutions and cross-sell where appropriate


• Collaborate with outside sales, production, and shipping teams to ensure customer satisfaction


• Coordinate returns, credits, and replacements in a professional and timely manner


• Track sales trends, customer feedback, and follow up on open orders and backorders


• Handle customer service issues with professionalism and efficiency


• Maintain accurate records and sales activities in CRM and ERP systems

Qualifications:

• High school diploma, Associate degree a plus


• 2+ years of inside sales or customer service experience, preferably in a B2B environment


• Excellent communication and interpersonal skills


• Problem-solving mindset with a customer-first attitude


• Detail-oriented and highly organized


• Proficient in Microsoft Office (Excel, Outlook, Word)


• Experience with ERP or CRM systems


• Ability to multitask and prioritize in a fast-paced environment


• Confidence in handling inbound and outbound calls


• Team player with a proactive and positive approach

Benefits:

• Competitive salary and benefits package


• Medical, Dental, Vision


• Profit sharing and Company-matched 401(k) plan


• Paid vacation and holiday time


• Tuition Reimbursement