Information Technology Service Management Specialist

Key Responsibilities

• Monitor and manage production job schedules using CA Workload Automation DE (dSeries) or equivalent enterprise scheduling tools.


• Execute, monitor, and troubleshoot batch jobs running on z/OS mainframe, UNIX, and PeopleSoft servers.


• Identify job failures, perform initial root-cause analysis, and escalate critical incidents to appropriate support teams.


• Establish and maintain job dependencies, scheduling workflows, and batch processing cycles.


• Troubleshoot JCL errors and resolve scheduling-related issues.


• Perform software migrations and deployments to production and testing environments as required.


• Execute and troubleshoot test job flows to ensure successful processing.


• Maintain detailed documentation of production incidents, job failures, and corrective actions.


• Monitor file transfers using FTPS, Connect, and related utilities.


• Coordinate with technical teams to ensure timely resolution of production issues.


• Follow established SDLC procedures, change management processes, and production control standards.


• Provide operational updates and communicate critical issues to the Night Shift Supervisor.

Required Skills & Qualifications

• 5+ years of experience in Production Control, batch scheduling, or IT operations.


• 3–5 years of experience with Windows-based enterprise scheduling systems.


• 5 years of experience identifying, escalating, and documenting critical job failures and scheduling issues.


• 5 years of hands-on experience executing and troubleshooting schedulers, batch processes, and cycle flows.


• Strong knowledge of CA Workload Automation DE (dSeries) or similar enterprise scheduling platforms.


• Experience working with z/OS mainframe environments, JCL, and TSO/ISPF.


• Experience troubleshooting JCL errors and working with Generation Data Groups (GDGs).


• Familiarity with mainframe utilities such as File-AID and IDCAMS.


• Understanding of job dependencies, batch processing, and production scheduling.


• Experience supporting UNIX environments.


• Knowledge of file transfer protocols, including FTPS and Connect.


• Strong incident management, troubleshooting, documentation, and escalation skills.


• Excellent written and verbal communication skills.