HR & Business Operations Manager

HR & Business Operations Manager

Location: Nashville, TN (Scissors & Scotch Barbershop & Bar) Reports to: Owner / General Manager Employment Type: Full-Time

About the Role

Scissors & Scotch is a modern barbershop and bar experience in the Nashville area. We're looking for a reliable, organized, and personable HR & Business Operations Manager. This multi-faceted role combines administrative excellence with human resources, finance, payroll, attendance tracking, benefits administration, and occasional front-desk reception & bar coverage. You will play a critical role in keeping our team of barbers and lounge staff running smoothly so we can focus on delivering outstanding guest experiences.

Key Responsibilities

Payroll & Administration

• Process bi-weekly payroll accurately and on time
• Track employee hours, attendance, time-off requests, and PTO
• Maintain accurate records of tardiness, absences, and overtime
• Reconcile time clock data and resolve any discrepancies
• Reconcile banking transactions for bookkeepers to close books monthly
• Manage and complete annual renewal applications for barbershop & bar licenses
• Assist with ordering and maintaining office & barbershop supplies as well as retail products & merchandise
• Prepare reports as needed for the owner and management team
• Track and maintain required certifications and training records (barber licenses, food handlers permit, etc.)

Human Resources & Benefits Administration

• Assist with new hire onboarding, including paperwork, background checks, and system setup
• Post new positions on our applicant tracking system and other related recruiting platforms.
• Administer employee benefits programs, including health insurance, retirement plans, and other voluntary benefits
• Manage benefits enrollment, changes, and terminations
• Serve as the primary point of contact for HR and employee benefits questions and issues
• Maintain accurate employee records and ensure compliance with labor laws and company policies
• Support performance reviews, disciplinary documentation, and termination processes

Front Desk / Receptionist (as needed)

• Greet guests warmly and professionally when covering the front desk
• Answer phones, book appointments, and manage walk-ins
• Provide excellent customer service and help maintain the upscale, welcoming atmosphere of Scissors & Scotch
• Make drinks for guests and clients

Qualifications & Requirements

• Education: Bachelor's degree in Business, Finance, HR, or equivalent experience
• Payroll & HR Knowledge: Ability to process payroll and handling basic HR functions, including benefits administration
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new software (payroll/HRIS systems, scheduling tools, etc.)
• Organizational Skills: Exceptional attention to detail, strong time management, and ability to prioritize tasks
• Interpersonal Skills: Friendly, professional demeanor with excellent communication skills
• Availability: Hybrid position. Each shop must be visited weekly to meet with employees and address any questions/issue. Must be available to cover the lounge when short staff, as needed, including weekends. This position is not M-F as the shops are open 7 days a week.
• TABC: Must obtain a TABC server permit within 30 days of hire.