Overview
The Mortgage Business Analyst is responsible for supporting mortgage operations, system enhancements, workflow automation, and regulatory compliance initiatives within a fast-paced banking environment. This role serves as a key liaison between business users, operations teams, compliance, IT, and third-party vendors to deliver scalable solutions that improve efficiency, accuracy, customer experience, and operational controls.
Responsibilities
Business Analysis & Process Improvement
- Gather and document business requirements for system enhancements and process improvements
- Partner cross-functionally to identify inefficiencies and implement optimized workflows
- Translate business needs into functional specs, process flows, and testing scenarios
- Support automation, integrations, and digital initiatives
System Administration & Support
- Support and maintain ICE Encompass (Desktop/Web) and related platforms
- Configure business rules, forms, milestones, fields, workflows, notifications, and reporting logic
- Lead system releases, testing (UAT/regression), and deployments
- Troubleshoot system issues and coordinate resolutions with vendors and IT
Reporting & Data Analysis
- Develop reports, dashboards, and KPIs using SQL or BI tools
- Analyze pipeline performance, SLAs, and operational trends
- Support executive reporting, data validation, and audit requests
Compliance & Risk Management
- Support regulatory updates (e.g., HMDA, TRID) and system changes
- Ensure alignment with internal controls and policies
- Maintain documentation for system changes and releases
Testing & Project Support
- Execute UAT, regression testing, and validation efforts
- Develop test plans, scripts, and documentation
- Support project planning, implementation, and post-production activities
Perform other duties as assigned
Qualifications
- Bachelor’s degree in Business, Finance, IS, Computer Science, or related field
- 3+ years of Business Analyst experience in mortgage or financial services
- Experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support.
- Experience with loan origination systems such as ICE Encompass is strongly preferred.
- Strong knowledge of mortgage lifecycle and processes
- Experience with requirements documentation, testing, and data analysis
- Strong analytical, problem-solving, communication, and organizational skills
East West Bank is an equal opportunity employer.
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
