Franchise Business Consultant (Chicago)

Reports to: Director of Operations

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

As a Franchise Business Consultant, you are responsible for maximizing the assigned district’s revenue and cash flow growth by efficient use of people, processes and planning. You will be responsible for the execution of an obsessive guest experience that continually exceeds guest expectations. The ideal candidate will provide leadership and vision to their District management staff in our vision to re-establish the neighborhood bakery café as the heart of the community around the world.

KNOWLEDGE AND RESPONSIBILITIES

• Support strategic planning, implementation and follow up initiatives amongst the team of managers in their market.
• Responsible for the primary focus on corporate café operations and all aspects of corporate talent, including talent acquisition, retention and development, where applicable.
• Offer guidance and mentorship to other members of the operations team in their respective market - when / where applicable.
• Identifies the training needs of cafe managers and works in conjunction with training team to execute applicable training.
• Facilitates one-on-one or classroom training as appropriate and needed with franchisee teams.
• Creates a mentoring and supportive environment focused on continuous development of teams.
• Supports franchisee owners and their GMs to ensure they have processes and procedures to manage performance, like skills evaluations and assessments and performance management
• Also support owners and GMs to ensure they are knowledgeable and aware of the training and development curriculum to ensure their teams have the training necessary to do their jobs to the best of their abilities.
• Continually inspects the Region/District’s Operational and Guest Service standards; consistently communicates standards to cafe managers and ensures execution at café level.
• Proactively meets or exceeds guest experiences; deals promptly with complaints received and puts action plans into place to address service gaps.
• Consistent with the Region/Districts plan, ensures cafe managers have specific, focused and well-executed sales and marketing plans. Evaluates cafe financial progress and performance and helps to develop action plans accordingly.
• Ensures adherence to policies and procedures for food and beverage sales and consumption, food safety and health/sanitation.
• Ensures that policies and procedures are in compliance with organization’s policies and with all local and state regulations.
• Utilizes preventive maintenance programs to maintain cafe facilities.
• Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs.
• Other duties may be assigned.

WHAT YOU NEED TO HAVE

• Bachelor’s degree and 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue are required.
• At least 3 to 5 years of progressive management experience managing teams.
• Relevant experience or equivalent combination of education and experience is also acceptable.
• Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred.
• Strong Inventory Planning and Management skills required.
• P&L capability and sales/marketing skills and abilities.
• Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards.
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
• Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture