Patient Experience & Growth Coordinator

Vitality in Motion is seeking an experienced, personable, and highly dependable Patient Experience & Growth Coordinator to support the day-to-day clinic experience, office operations, and growth of the practice. This is not a traditional front-desk role. We are looking for someone who takes ownership, builds strong relationships, solves problems independently, and can confidently keep the office running when Senior Leadership is not onsite.

Schedule

• Monday: 10 AM–1PM (field day)

• Tuesday-Thursday: 8:30 AM–4:30 PM (in-office)

• Must have flexibility and interest in potentially expanding to additional days as the practice grows

Key Responsibilities

• Create a warm, polished patient experience and support scheduling, questions, care coordination, treatment-plan explanations, pricing, and next steps.

• Take ownership of day-to-day office flow and keep operations moving efficiently for our Dahlia red light bed launch program and other services.

• Ensuring that the Doctor only has to focus on adjusting and caring for patients

• Anticipate needs, solve routine problems independently, and maintain organized patient, administrative, and operational information.

• Support patient retention, referrals, outreach, and other practice-growth initiatives is major and key.

• Build and maintain relationships with community partners, referral sources, local organizations, and prospective patients to support business development.

• Coordinate and participate in VIM events, wellness initiatives, and community activities, including planning, outreach, logistics, and follow-up.

• Perform other duties and responsibilities as needed to support the practice and its continued growth.

Who We’re Looking For

• Experienced, professional with either sales experience or experience in closing treatment plans, and able to contribute quickly with minimal oversight.

• Highly dependable, trustworthy, organized, and comfortable taking initiative.

• Warm, personable, upbeat, and confident communicating with patients and community partners.

• Tech-savvy, with strong comfort using spreadsheets and digital systems.

• Interested in growing with VIM and taking increasing ownership over time.

Preferred Experience

• 5+ years of professional experience in healthcare, medical office administration, patient experience, wellness, hospitality, business development, relationship management, or a related field.

• Experience independently managing office or patient-facing operations.

• Experience with business development, community outreach, referral relationships, partnerships, or relationship-based growth..

• Experience discussing services, treatment recommendations, or care plans with patients or clients.

• Strong Microsoft Excel and/or Google Sheets skills.

Compensation & Growth

• $25 per hour

• Eligible for performance-based incentives and/or bonuses tied to individual, practice, growth, or other defined goals

• Incentive and bonus opportunities will evolve as the role and practice grow

Potential Career Path

Patient Experience & Growth Coordinator → Patient Experience & Growth Manager → Practice Operations Manger

Employment may be contingent upon applicable pre-employment screening and background requirements, consistent with applicable law.