Key Account Manager, Luxury Department Stores & Independent Accounts

The Opportunity:

The Key Account Manager (KAM) for Puig US will be responsible for driving growth and managing strategic retailer relationships across Exemplar Luxury Group, including Bergdorf Goodman, Saks Fifth Avenue, and Neiman Marcus; Holt Renfrew in Canada; and Puig's Independent Account network. The role will own account planning and day-to-day commercial execution across these businesses, with a primary focus on the Niche portfolio: BYREDO, Dries Van Noten, Penhaligon's, Christian Louboutin Beauty, and L'Artisan Parfumeur. This individual will also support the Nordstrom business across the broader Puig portfolio, including Niche and Prestige brands Carolina Herrera, Rabanne, and Jean Paul Gaultier, with particular emphasis on eventing and operational execution. Reporting directly to the Key Account Director responsible for Nordstrom, Exemplar Luxury Group, Holt Renfrew, and Independent Accounts, this person will partner closely with cross-functional teams to deliver sales, profitability, elevated brand presence, and flawless execution across the portfolio.

What you’ll get to do:

• Serve as the primary day-to-day commercial contact for Exemplar Luxury Group, Holt Renfrew, and Independent Accounts, building strong relationships across buying, planning, marketing, operations, and store teams


• Develop and execute account-specific strategies, annual business plans, and joint priorities that deliver sell-in targets, profitable growth, and long-term brand development


• Maintain a deep understanding of each retailer's business model, customer, competitive landscape, and banner or market dynamics to identify focused growth opportunities


• Lead the Niche portfolio across owned accounts, ensuring BYREDO, Dries Van Noten, Penhaligon's, Christian Louboutin Beauty, and L'Artisan Parfumeur are positioned and supported according to each brand's distribution and luxury positioning


• Support the Key Account Director on Nordstrom across the Puig portfolio, with particular ownership of event planning, executional follow-through, and operational coordination for both Niche and Prestige brands


• Analyze sales, inventory, distribution, productivity, and market trends to identify opportunities, risks, and clear actions by account, brand, door, and channel


• Partner with the Key Account Director on annual forecasts, investment recommendations, account priorities, KPIs, and business reviews


• Work cross-functionally with marketing, demand planning, finance, visual merchandising, education, and field teams to deliver launches, events, animations, promotions, and retailer programs on time and with excellence


• Own operational follow-through across assigned accounts, including forecasts, assortments, item setup, orders, inventory flow, launch readiness, event tools, and issue resolution


• Drive elevated in-store presence and luxury execution through partnership on space, placement, merchandising, visual standards, distribution, and priority-door opportunities


• Support buyer negotiations and recommendations related to assortment, distribution, pricing, promotions, marketing investments, eventing, and product placement while protecting brand equity and profitability


• Monitor and communicate performance, key initiatives, retailer feedback, risks, decisions, and next steps through clear recaps, trackers, and leadership updates

We’d love to meet you if you have:

• Bachelor's degree in business, marketing, or a related field (preferred)


• 5+ years of experience in Sales, Planning, or Key Account Management within luxury beauty, fragrance, fashion, or consumer retail


• Experience managing luxury department store, specialty retail, and/or independent account businesses; established retailer relationships are a plus


• Experience working across Niche and Prestige beauty portfolios, with an understanding of selective distribution and luxury brand positioning


• Strong commercial acumen and understanding of retail dynamics, forecasting, inventory, consumer behavior, and the competitive landscape


• Exceptional relationship-building, negotiation, communication, and presentation skills across retailer, field, cross-functional, and senior leadership audiences


• Analytical and action-oriented mindset, with proficiency in interpreting sales and performance data and translating insights into clear recommendations


• Highly organized and able to manage multiple retailers, brands, launches, events, and operational priorities in a fast-paced, cross-functional environment


• Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word

Compensation:

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $95,000.00 - $110,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.