Service Writer

Company Description The company is a locally focused business serving customers in Lancaster, PA, with an emphasis on reliable and efficient service delivery. Team members work closely with customers to understand their needs and provide clear, accurate information about services and solutions. The organization values professionalism, strong communication, and a positive customer experience in every interaction. Employees are encouraged to contribute ideas that improve service quality and operational efficiency. The work environment supports collaboration, accountability, and ongoing skill development.
Role Description The Service Writer is a full-time, on-site role based in Lancaster, PA, responsible for serving as the primary point of contact between customers and the service team. Day-to-day tasks include greeting customers, answering phone calls, documenting service requests, and clearly explaining recommended services, timelines, and costs. The Service Writer will prepare and update work orders, coordinate scheduling with technicians, and ensure that customer information and service records are accurately entered into the computer system. This role also involves following up with customers regarding service status, ensuring customer satisfaction, and handling basic billing or invoicing queries. The position requires working closely with team members to keep service operations organized, efficient, and customer-centered.
Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills to support a positive customer experience and build long-term relationships.


• Candidates should possess effective Communication and Phone Etiquette skills to handle in-person interactions and phone calls professionally and clearly.


• Candidates should possess solid Computer Literacy skills to manage digital records, enter data accurately, and use scheduling or service management software.


• Relevant experience in a service-writing, front desk, or customer-facing administrative role is beneficial.


• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment are preferred.


• Ability to work on-site full time in Lancaster, PA, collaborate with a diverse team, and maintain a professional demeanor under pressure.


• High school diploma or equivalent required; additional training or coursework in business, administration, or a related field is a plus.