Service Dispatcher

Responsibilities and essential job functions include but are not limited to:

• Coordinates service resources.
• Assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Creates new customers and work orders in dispatching software.
• Generates work order documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction
• Interacts and communicates with all Project Managers and HVAC Field Technicians.
• Coordinates operations interaction with other departments, as necessary.
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating, interpreting, and printing various assigned reports.
• Assigned various bookkeeping and billing tasks.
• Flexibility to work overtime/weekends, as required.
• Assist with office tasks as assigned by service manager.

Education/ Training/ Work Experience:

• High School Diploma or equivalent.
• 5 Years’ experience dispatching.

Knowledge, Skills and Abilities:

· Proficient with a variety of computer software applications (Outlook, Excel, Word).

· Communicate effectively both in writing and verbally. Must have strong interpersonal and influencing skills needed to communicate with the variety of participants involved with a service and projects.

· Good organizational skills, with a strong detail orientation.

· Experience with dispatching software.

HVAC Construction