RemX | The Workforce Experts is looking for Service Delivery Supervisor (Team Lead) – Call Center exp – Onsite Tempe - $60K bonus (Tempe) in Guadalupe, AZ.
This local job opportunity with ID 3906882803 is live since 2026-10-21 14:19:20.
My client, a leader in customer experience technology and services company, is hiring for a Service Delivery Supervisor, to guide a concierge service team, who provide white-glove, VIP-level service customer support. You will coach, motivate, and develop your team to achieve performance goals, provide guidance on complex issues, and handle escalated VIP customer concerns. Type of Hire: Direct Hire Start day: ASAP Pay Rate: $58-60k 25% potential bonus great benefits! Location: Onsite Tempe, AZ 85281 Training : 2 weeks Post Training Schedule: Mon-Fri flexibility based on needs, office hours. Responsibilities: Coach and develop associates to deliver exceptional service and meet performance goals. Monitor customer interactions and provide real-time coaching and feedback. Resolve VIP customer escalations with professionalism and care. Manage team operations, attendance, payroll, and administrative tasks. Motivate and mentor employees through coaching, recognition, and performance management. Use support tools to complete tasks and troubleshoot technical issues. Improve team retention, engagement, and operational performance. Requirements: Call Center supervising experience in hospitality, retail, financial services, or concierge support preferred . Supervising / leading experience supporting high-performing teams. MUST have sales or good upselling experience/background Strong time management and decision-making skills. Professional, empathetic leadership and conflict resolution. Customer-focused with a commitment to service excellence. Strong verbal and written communication skills. Benefits Great compensation package and performance bonus opportunities5c143e31-5e48-4549-b638-05792d185386
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