Senior Business Analyst

Overview

East West Bank is seeking a hands-on Senior Business Analyst to lead the design and delivery of scalable, AI-enabled business solutions across the bank’s core domain capabilities, including Payments, Foreign Exchange, Commercial & Corporate Banking, and Digital Banking. This role owns requirements, process architecture, and outcome delivery – partnering across business, technology, risk, compliance, and operations in an agile, iterative model. The position sits within East West Bank’s Enterprise AI Strategy & Transformation organization and is central to the bank’s agenda of modernizing operational workflows, integrating systems, and accelerating responsible AI adoption.

Responsibilities

• Lead end-to-end business analysis and solution design across payments, FX, commercial banking, and digital channel workflows – spanning process, data, integration, and application layers.
• Translate ambiguous business needs into structured process models, use cases, user stories, functional specifications, and data flow maps that are engineering-ready and audit-traceable.
• Design AI-enabled business solutions – including intelligent automation, LLM-assisted workflows, and decision-support tools – with governance, explainability, and human-in-the-loop controls built in from inception.
• Drive rapid prototyping and iterative use case discovery with business stakeholders using low-code tools, wireframing platforms, and AI frameworks to validate concepts before full build commitment.
• Own integration and API-enabled workflow design across core banking systems, payment rails, FX engines, CRM, and digital channels, collaborating with enterprise architects and engineering leads.
• Lead agile ceremonies including sprint planning, backlog refinement, and outcome-based prioritization, ensuring requirements are delivery-ready and value-linked at all times.
• Identify and lead process automation opportunities across banking operations – including straight-through processing, exception handling, reconciliation, client onboarding, and reporting workflows.
• Embed risk, compliance, and audit controls into solution designs from inception, partnering with Risk, Compliance, Legal, and Audit as integral design partners.
• Define and track outcome-based KPIs, value realization benchmarks, and executive reporting for all transformation initiatives.
• Perform other duties as assigned.

Qualifications

• 8+ years of hands-on experience in process design, application and product design, or workflow transformation within financial services, with strong domain concentration in two or more of: Payments (SWIFT, ACH, RTP, FedNow), FX transaction lifecycle, Commercial or Corporate Banking, or Digital Banking platforms.
• Demonstrated experience designing AI-enabled business solutions – including intelligent automation, GenAI or LLM workflows, and decision-support systems – within enterprise or regulated financial services environments.
• Strong proficiency in structured business analysis methodologies: BPMN process modeling, use case design, user story development, functional specification writing, and data flow mapping.
• Proven agile delivery experience including sprint facilitation, backlog ownership, iterative prototyping, and outcome-based prioritization in cross-functional product or transformation team environments.
• API and integration literacy: able to design and document REST API-enabled workflow architectures, system integration patterns, and data exchange specifications in collaboration with engineering and architecture teams.
• Deep understanding of banking operational workflows, core banking systems, payment rails, FX transaction lifecycles, and digital banking platforms.
• Familiarity with enterprise banking technology vendors including FIS, Fiserv, Temenos, Thought Machine, or equivalent platforms preferred.
• Strong understanding of regulatory, risk, compliance, and audit expectations within financial services, with the ability to embed governance requirements into solution designs from the outset.
• Excellent executive communication and cross-functional stakeholder management skills; ability to present complex solution designs and delivery status clearly to C-suite audiences.
• Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, Finance, or related discipline required; MBA or advanced degree preferred.

Modern Tools, Technologies & Techniques

• Candidates are expected to bring working fluency across a modern, outcome-oriented delivery toolkit spanning the following areas.
• Analysis & Process Design: Lucidchart, Miro, or Visio for BPMN process modeling; Confluence for living documentation and requirements management; JIRA for agile backlog and sprint delivery tracking.
• Rapid Prototyping: Figma or Balsamiq for UI and UX wireframing; Retool or Appsmith for low-code functional prototype development; Miro or FigJam for collaborative design workshop facilitation.
• AI & GenAI Design: Microsoft Copilot Studio, Azure OpenAI, or AWS Bedrock for LLM-assisted workflow design; LangChain or LlamaIndex for RAG architecture pattern design; AI observability tools such as Arize or Fiddler to validate and monitor AI-enabled solutions.
• Integration & API Design: Postman or Swagger/OpenAPI for API specification and integration documentation; MuleSoft or Azure API Management for enterprise integration pattern design; Kafka or Azure Event Hub for event-driven, real-time payment workflow design.
• Data & Analytics: Snowflake, Databricks, or Azure Synapse for data platform literacy; Power BI or Tableau for operational dashboard design and KPI tracking; SQL proficiency for data validation and requirements verification.
• Agile Delivery: SAFe or Scrum delivery frameworks; Design Thinking facilitation for stakeholder discovery and problem framing; ProductBoard or Aha! for outcome-based roadmapping and initiative prioritization.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.