Director of Patient Services - Duke University Hospital

Aramark Healthcare+ is seeking a Director of Patient Services at Duke University Hospital in Durham, NC. This leadership position oversees patient dining operations, ensuring safe, timely, and accurate meal service that meets patients' nutritional needs and supports a positive patient experience.

The Director leads and develops the patient services team, partners with clinical nutrition and nursing, and implements dining solutions that meet hospital and regulatory standards. Responsibilities include driving patient satisfaction, managing staffing and financial performance, and maintaining food safety and service quality.

COMPENSATION: The salary range for this position is $63,000 to $90,000. If both numbers are the same, that is the amount Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as a 401(k), paid time off, parental leave, and disability coverage. Benefits vary by location and are subject to applicable legal requirements, employee eligibility, and where the employee lives and/or works.

For more information about Aramark benefits, visit Aramark Careers - Benefits & Compensation .

There is no predetermined application window for this position. The position will close once a qualified candidate is selected.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance, to the extent those laws apply to the opportunity.

• Participate in planning and executing consistent nutrition and patient communications and strategies, and serveas a nutrition/patient resource across a multi-site component or highly complex healthcare facility.
• Create and manage a network of thought leaders to support nutrition issues and strategies across the component.
• Directs patient food service activities, complying with established standards including the patient feeding programand delivery of trays to Leads patient service managers, supervisors and staff to ensure meals are properlyprepared and delivered to patients.
• Owns the 'Adopt a Floor' program and ensures rounding is conducted on patients/departments
• Oversees the diet office and the service ambassador program
• Manage and control resources and materials to ensure quality, adequacy of supply, and cost control withinbudgetary guidelines. Directly responsible for adhering to all operational metric expectations.
• Records safety and sanitation compliance
• Responsible for building rapport and having professionally productive relationships with all hospital constituentsincluding staff, nursing team, clients, peers, department heads, etc.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.-

• Bachelor's degree or equivalent experience required.

• Requires 3+ years of Healthcare food service management experience.

• Must be a self-starter with the ability to work with minimal supervision.

• Experience managing, motivating and engaging a large workforce.

• Proficiency with Microsoft Office programs required.

• Excellent interpersonal, customer services and organizational skills required.

• SERV Safe Certification is a plus.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .