Technical Product Owner in Louisville, KY

Technical Product Owner

Location: Louisville KY (Hybrid, on site Tues and Thursday - must be local)

Duration: 6+ Months Contract

Overview

The Technical Product Owner III is responsible for maximizing the value of internal platform products by translating the needs of engineering teams into well-defined, prioritized backlog items. This role sits within the US Solutions Architecture team and supports the platform capabilities that underpin company's digital operations, spanning restaurant-facing ordering systems, cloud infrastructure, developer tooling, and systems integration. The role partners closely with platform engineering to improve developer experience, enable self-service and automation, and ensure platform capabilities are adopted, usable, and aligned to business and engineering priorities.

Key Responsibilities

Product & Backlog Management

• Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.


• Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.


• Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.


• Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.


• Support planning, intake, and capacity management activities for platform initiatives.

Stakeholder Engagement

• Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.


• Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.


• Collaborate with brand product teams, the brand SRE team, platform engineering, and enterprise cloud and security teams.

Platform Adoption & Automation

• Support adoption of platform capabilities through customer-focused prioritization and clear communication.


• Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.

Required Qualifications

• 1–2+ years of experience in product management or technical product ownership.


• ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).


• Experience owning and managing a product backlog in an Agile environment.


• Experience with user research, requirements gathering, and translating needs into product deliverables.


• Familiarity with product metrics and measuring adoption or outcomes.


• Ability to collaborate effectively with engineering and cross-functional stakeholders.


• Bachelor's degree in any field (technical degree preferred but not required).

Preferred Qualifications

• Experience with developer tools, internal platforms, or infrastructure-related products.


• Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.


• Exposure to automation, self-service platforms, or workflow tooling.


• Technical background or prior hands-on experience working closely with engineers.


• Experience contributing to developer experience or productivity initiatives.


• Product management certifications or formal product training.


• Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.


• Familiarity with restaurant technology or POS (Point of Sale) systems.

Key Competencies

Client evaluates associates at this level against the following Smart Heart & Courage (SHC) behaviors:

• People Grower: You share knowledge freely, create learning opportunities, and make the team around you better.


• Influencer: You earn credibility through consistent delivery and clear communication. You bring people along rather than going it alone, and you build trusted relationships across teams.


• Results-Focused: You take ownership of outcomes, not just tasks. You define what success looks like, execute with urgency, and follow through.

In addition, this role requires:

• Service orientation: treating engineering teams as customers of the platform and holding a high bar for their experience.


• Clear prioritization communication: stakeholders always understand what is being built, what is not, and why.

What Does Success Look Like

• Platform features and improvements are clearly defined, well prioritized, and delivered with high quality.


• Engineering teams adopt platform capabilities and provide positive feedback on usability and value.


• Backlog items are consistently ready for development with clear acceptance criteria.


• Stakeholders understand prioritization decisions and feel informed and aligned.


• Self-service and automation initiatives measurably reduce manual support effort.


• Product metrics are tracked and actively used to inform decisions and improvements.


• The Technical Product Owner III is viewed as a reliable, collaborative partner by engineering teams and stakeholders.

Thanks and Regards!

Lavkesh Dwivedi

lavkesh@amtexsystems.com

Amtex System Inc.

7 World Trade Center, 46th Fl, Suite 4625

250 Greenwich Street

New York, NY 10007

646-200-7139

www.amtexsystems.com