Customer Service Representative

Customer Service Representative

Responsible for delivering excellent customer service by managing inquiries, maintaining accurate records, coordinating with internal teams, and resolving customer concerns in a timely and professional manner.

Essential Functions

• Respond to customer inquiries through phone, email, and messaging platforms.


• Process customer requests accurately and efficiently.


• Collaborate with internal departments to resolve issues.


• Maintain accurate customer records and documentation.


• Communicate updates and follow up to ensure customer satisfaction.


• Research and resolve billing, pricing, and account concerns.


• Identify opportunities to improve processes and customer experience.


• Prepare and review reports for accuracy.

Qualifications

• High school diploma or GED required; associate degree preferred.


• Two or more years of customer service experience preferred.


• Proficiency in Microsoft Office, including intermediate to advanced Excel.


• Experience with ERP or ticketing systems is a plus.


• Strong communication, organizational, problem-solving, and attention-to-detail skills.


• Ability to multitask, work collaboratively, and provide excellent customer service.