Senior Business Systems Analyst (Salesforce & Patient Support Programs)

Job Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs)

Location: Chicago, IL (Onsite)

Duration Long-term Engagement

Role Overview

• We are seeking an experienced Senior Business Systems Analyst to support our Commercial POD and partner closely with business stakeholders across Intake Centre and Contact Centre applications.
• The ideal candidate will possess strong business analysis skills, hands-on knowledge of Salesforce configuration modules, and experience supporting Patient Support Programs within the pharmaceutical industry.
• This role requires an independent, proactive professional who can quickly assume ownership of BAU operations with minimal supervision.

Key Responsibilities

• Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
• Gather, analyze, document, and manage business and system requirements.
• Support and optimize Salesforce-based solutions, including configuration-related activities.
• Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
• Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
• Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
• Identify process improvement opportunities and recommend scalable solutions.
• Support testing, user acceptance activities, and production issue resolution.

Required Qualifications

• 8+ years of experience as a Business Analyst.
• Strong experience with the Salesforce platform and configuration modules.
• Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Strong analytical, problem-solving, and documentation skills.
• Experience working in Agile/Scrum environments.