Service Center Supervisor

Seeking a Service Center Supervisor to lead daily operations for a luxury jewelry and watch repair shop in Queens. This position combines service-shop leadership, inventory and logistics management, quality control, and hands-on technical problem-solving.

Key Responsibilities

• Oversee daily operations of a technical service, repair, and warehouse environment.


• Lead and support technicians while managing workflow, schedules, priorities, and assignments.


• Coordinate the maintenance, repair, refurbishment, testing, and preparation of technical equipment.


• Ensure completed equipment meets established functional, quality, and presentation standards.


• Manage inventory of equipment, components, spare parts, tools, and supporting materials.


• Coordinate incoming and outgoing shipments, including receiving, inspection, documentation, storage, returns, and preparation for shipment.


• Maintain an organized, safe, efficient, and quality-focused shop environment.


• Support troubleshooting of mechanical and electrical issues.


• Assist with hands-on technical repairs using hand tools, power tools, soldering equipment, and related technical equipment.


• Develop, maintain, and enforce SOPs and established operational processes.


• Partner with internal teams to coordinate service, maintenance, refurbishment, and operational priorities.

Qualifications

• 3+ years of experience in service/shop operations, warehouse operations, logistics, inventory management, distribution, technical repair, or a related environment.


• Previous supervisory, team-lead, or people-management experience strongly preferred.


• Strong mechanical and technical aptitude.


• Electrical/electronics repair experience required.


• Experience working with hand tools, power tools, and soldering equipment.


• Strong inventory management and organizational skills.


• Experience maintaining quality standards and ensuring equipment or products meet specifications prior to release.


• Ability to prioritize multiple workstreams in a fast-paced, detail-oriented environment.


• Strong troubleshooting and problem-solving capabilities.


• Experience developing or working within SOP-driven processes.


• Microsoft Office proficiency and strong written and verbal communication skills.


• Forklift experience preferred.


• Flexibility for occasional travel and evening/weekend support as business needs require.