Plumbing Service Manager

Full-time: Located in Stow, OH

Full job description

Wilson Plumbing, Heating, Cooling & Electrical is Northeast Ohio's leading home services company. Family-owned and operated since 1958, we proudly provide residential plumbing, heating, cooling, and electrical services to customers throughout the region. As we continue to grow, we've expanded our presence beyond Ohio, establishing additional branch locations in Indiana and Tennessee. Our team members have opportunities to earn competitive pay, grow their careers, and become part of a company that values quality workmanship and customer satisfaction. We're proud of our strong foundation and continued growth, and we're always looking for dedicated individuals to join our team.

We are seeking an experienced Plumbing Service & Sales Manager to lead our Plumbing Service Department at our Stow, OH branch location. The individual in this role is responsible for managing daily operations, developing technicians, driving sales performance, optimizing key performance indicators (KPIs), and achieving departmental revenue and profitability goals.

Benefits

• Competitive pay


• Career development and leadership training


• Growth and advancement opportunities


• Two weeks paid vacation in your first year


• Health, Dental and Vision Insurance available first of the month following start date


• 401(k) with 3% match


• Paid holidays


• Bonuses and incentive opportunities


• Company-provided iPad and uniforms

Key Responsibilities

• Supervise and lead Plumbing Service Technicians


• Train, coach, and evaluate field personnel


• Conduct regular ride-along and field coaching sessions with technicians


• Provide real-time feedback on sales performance, communication, and customer interactions


• Coach technicians on memberships, financing options, close rates, average ticket, and revenue generation


• Lead by example through field visits and customer interactions when needed


• Monitor technician KPIs and develop action plans for improvement


• Manage workload, scheduling, dispatch coordination, and manpower utilization


• Ensure repairs and installations meet company quality standards and local code requirements


• Resolve customer concerns and maintain high customer satisfaction ratings


• Facilitate weekly meetings, training sessions, and performance reviews


• Support onboarding and development of new technicians


• Ensure compliance with OSHA standards, company policies, and safety procedures


• Manage departmental budgets and achieve gross margin goals


• Identify revenue opportunities and drive department growth


• Retain and grow Club Membership clients


• Review and approve new products, services, and sales initiatives


• Provide leadership with reporting on department performance, market trends, and growth opportunities


• Promote and teach Wilson's Core Values: Betterment, Accountability, Teamwork, and Transparency

Requirements

• 5+ years of Plumbing Management experience preferred


• Strong residential plumbing service background required


• Proven experience leading and coaching sales-focused service teams


• Experience improving technician performance and sales KPIs


• Strong communication, leadership, and problem-solving skills


• Ability to analyze performance metrics and drive results


• Experience with Service Titan


• Ability to maintain confidential information


• Must pass a background check and drug screening


• Valid driver's license with acceptable driving record

Ideal Candidate

• Has a strong track record of growing service and sales teams


• Understands residential plumbing service and replacement sales


• Can coach technicians to improve customer experience and revenue performance


• Leads from the front and holds teams accountable for results


• Thrives in a fast-paced home services environment

If you're a proven plumbing leader who can build teams, develop technicians, and drive revenue growth, we'd love to hear from you.

Wilson PHCE is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable federal, state, or local law.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k) 3% Match


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• Opportunities for advancement


• Paid time off


• Professional development assistance


• Vision insurance

Work Location: In person