Business Systems Analyst – Salesforce & Patient Support Programs

Job Title: Senior Business Systems Analyst

Location: Chicago, IL (Onsite)

Duration: Long-term

Experience: 10+ years

Key Requirements:

• Strong Business Analysis experience and Salesforce configuration knowledge.
• Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical / Life Sciences industry.
• Experience with Intake Centre and Contact Centre applications.
• Expertise in requirements gathering, process mapping, user stories, acceptance criteria, and UAT.
• Strong stakeholder management and Agile/Scrum experience.
• Ability to independently manage BAU support and production issues.