Senior Business Systems Analyst

Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs)

Location: Chicago, IL

Onsite -4 Days

Onsite Office - Monday to Thursday & Remote - Friday

Contract

Duration Long-term Engagement

Role Overview

We are seeking an experienced Senior Business Systems Analyst to support our Commercial POD and partner closely with business stakeholders across Intake Center and Contact Center applications. The ideal candidate will possess strong business analysis skills, hands-on knowledge of Salesforce configuration modules, and experience supporting Patient Support Programs within the pharmaceutical industry. This role requires an independent, proactive professional who can quickly assume ownership of BAU operations with minimal supervision.

Key Responsibilities

• Act as the primary liaison between business stakeholders and technology teams for Intake Center and Contact Center applications.
• Gather, analyze, document, and manage business and system requirements.
• Support and optimize Salesforce-based solutions, including configuration-related activities.
• Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
• Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
• Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
• Identify process improvement opportunities and recommend scalable solutions.
• Support testing, user acceptance activities, and production issue resolution.

Required Qualifications

• 8+ years of experience as a Business Analyst.
• Strong experience with Salesforce platform and configuration modules.
• Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Strong analytical, problem-solving, and documentation skills.
• Experience working in Agile/Scrum environments.