General Manager

Company Description Abbott's Custom Printing is a Las Vegas, NV–based printing company specializing in high-quality custom print solutions for businesses and organizations. The company focuses on personalized service, reliable turnaround times, and attention to detail across a range of printed products. Team members collaborate closely with clients to translate ideas into effective visual materials that support branding and marketing goals. Abbott's Custom Printing values professionalism, consistency, and strong customer relationships, offering opportunities to contribute directly to client satisfaction and business growth. The work environment supports hands-on problem solving and continuous improvement in printing processes and service delivery.
Role Description The General Manager role is a full-time, on-site position based in Las Vegas, NV. This role oversees daily operations of the printing facility, including production scheduling, quality control, and workflow optimization to ensure jobs are completed accurately and on time. The General Manager leads and supports the team, managing staffing, training, performance, and workplace safety while fostering a collaborative and respectful environment. Day-to-day responsibilities include supervising customer service activities, addressing escalated client concerns, coordinating with vendors, managing inventory, and controlling operational costs. The General Manager also contributes to business planning, monitors key performance metrics, and works with ownership to identify opportunities for process improvements, revenue growth, and enhanced customer experience.
Qualifications

• Experience in operations management, preferably within printing, manufacturing, or a related production environment.


• Demonstrated leadership skills, including team supervision, coaching, conflict resolution, and performance management.


• Strong organizational and planning abilities, with experience in scheduling, workflow management, and resource allocation.


• Customer-focused mindset, with skills in client communication, problem solving, and service recovery.


• Financial and business acumen, including budgeting, cost control, and basic understanding of profit and loss drivers.


• Comfort with using business and production software; ability to learn print management systems and related tools.


• Knowledge of or interest in print processes, materials, and quality standards (prior print shop experience is a plus).


• Ability to work on-site in Las Vegas, NV, and to be present during core business hours and peak production periods.


• Minimum of a high school diploma or equivalent; post-secondary education in business, operations, or a related field is beneficial.


• Ability to stand, move around the facility, and occasionally assist with light production or inventory tasks as needed.